Alanthia Pratt
Halifax,Nova Scotia
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Dalhousie University
02.2023 - 08.2023
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Facilitated scheduling and accommodations of incoming speakers and lecturers
- Submitted and tracked claims through Chrome River Portal
- Sharepoint
- Edited department website using AEM
Customer Experience Associate
Scotiabank, Halifax
07.2021 - 02.2023
- Processing day to day transactions
- Contributing to branch targets
- Assist with mobile banking applications
- GIC calls
- Account openings
- Mortgage and loan payouts
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution
- Maintained extensive knowledge of company products to recommend items aligned with customer needs
- Maintained key performance indicators and acceptable performance levels to support assigned customer base
- Investigated customer complaints and escalated issues to address critical requests
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Maintained up-to-date knowledge of product and service changes
- Responded proactively and positively to rapid change
Clerical Assistant
Bank of Montreal
05.2019 - 03.2020
- All Clerical Duties
- Filing
- Scanning
- Record Updates
- Worked well in a team setting, providing support and guidance
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
Administrative Client Coordinator
Bahama Health
07.2018 - 12.2018
- Data Entry
- All clerical and administrative duties revolving Bahama Health Eligibility and Enrolment Department
- Terminations of Client accounts
- Verification of overage dependents/Student Status updates
- Confirmation of coverage letters
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents
- Modified, updated and processed existing policies
- Meeting with clients, investment advisors and accountants to gather client information
- Client onboarding
- Managing financial records and bookkeeping
- Skilled at working independently and collaboratively in a team environment
- Proved successful working within tight deadlines and a fast-paced environment
- Organized and detail-oriented with a strong work ethic
Group Administrator
Colina Insurance Limited
04.2013 - 08.2017
- Data Entry
- Managed inquiries, appointments, correspondence (including electronic communication)
- Provided technical and administrative support to executive staff
- Performed general office duties including typing, filing, reviewing faxes, and mail, transcribing, answering inquiries, drafting correspondence, ordering and maintaining office supplies etc.
- Printing of all Group ID Cards and inputting client information into CVS Caremark Overseas
- Prescription card Database
- All clerical and administrative duties revolving Colina Group & Health Eligibility and Enrolment
- Department
- Open and distribute regular and electronic incoming mail
- Setup and maintain manual and computerized information filing systems
- Prepared contracts
- Processing of Member applications requiring medical underwriting
- Updated entire group portfolio annual salary increases
- Made outbound calls to customers to discuss and resolve account needs
- Mapped current business and operational processes and offered recommendations for improvement
- Trained staff on current Medical regulations and underwriting guidelines
- Updated clients on outstanding payments
- Billing and collecting
- Scheduling client meetings
Education
BBA - Human Resource Management
Saint Mary’s University
Halifax, NSBBA - Business Administration
Nova Scotia Community College
Halifax, NS06.2024
Skills
- Correspondence handling
- Writing reports
- Filing assistance
- Office administration
- Travel Coordination
- Records Management Systems
- Data Entry Documentation
- Spreadsheet management
- Multi-line phone proficiency
- Customer and client relations
- Research skills
- Microsoft Word expertise
- Administrative support
- Technologically savvy
- Credit card payment processing
Languages
English
Native or Bilingual
Timeline
Administrative Assistant
Dalhousie University
02.2023 - 08.2023
Customer Experience Associate
Scotiabank, Halifax
07.2021 - 02.2023
Clerical Assistant
Bank of Montreal
05.2019 - 03.2020
Administrative Client Coordinator
Bahama Health
07.2018 - 12.2018
Group Administrator
Colina Insurance Limited
04.2013 - 08.2017
BBA - Human Resource Management
Saint Mary’s University
BBA - Business Administration
Nova Scotia Community College
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