Al.Anoud Khaled Tarawneh

Company Overview: Sub company of Agility

Shipa -is a logistics firm that operates in the UAE and GCC countries and provides global with cross border fulfillment services , end-to-end logistics, and data analytics.

Main responsibilities:

• Establishing and maintaining relationships with stakeholders.
• Leveraged project management tools to keep track of deadlines and deliverables while juggling multiple client accounts simultaneously.
• Managed internal, external, and crisis communications.
• Provided regular reporting progress to clients, showcasing successes and adjusting tactics as necessary.
• Cultivated strong relationships with key influencers, leading to increased brand awareness and credibility.
• Built and maintained positive relationships with public by utilizing strategic plans.

Shipa is a logistics firm that operates in the UAE and GCC countries and provides global with cross border fulfillment services , end-to-end logistics, and data analytics.

Main responsibilities:

• Handling VIP clients and stakeholders.
• Coordinated communication between Dubai and UK customs.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Fostered positive customer service culture within team which led to higher customer satisfaction rates.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Collaborated with team members to develop best practices for consistent customer service delivery.

• Trained new Customer Service Representatives on company policies, procedures, and best practices.
• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
• Educated customers about billing, payment processing and support policies and procedures.
• Coordinated with logistics department to expedite shipping for urgent customer orders.

is a foundation for management consulting, training and consulting, “an Arab effort and Jordanian capital and officially authorized to provide goals in the areas of management consulting services, technical and human resources development and business at the local level and internationally.

Main responsibilities

• Conducting training workshops
• Developed comprehensive training materials, ensuring thorough understanding of subject matter for all attendees.
• Utilized a variety of teaching methodologies to accommodate diverse learning preferences, resulting in improved skill development among trainees.
• The number of participants in training courses carried out: over 400 participants from various majors and the public and private local and international levels on various training programs.
• Facilitated open communication between trainer and participants, creating a supportive environment conducive to learning success.
• Boosted trainee confidence and comprehension by providing constructive feedback and personalized coaching.
• Facilitating coaching materials, coordinate and execute end-user training.
• Tailored instruction methods based on individual needs assessments, promoting optimal learning experiences for each participant.
• Leveraged extensive expertise in subject matter to answer questions promptly and accurately during training sessions.
• Implemented hands-on activities during training sessions, allowing participants to practice new skills in a controlled environment.
• Analyzed and evaluated training effectiveness and program outcomes.
• Facilitated virtual, in-person and blended learning sessions.

Is a private educational and pedagogical institute that aims to solidify the students' pride in their teachings, and their pertinence.

Main responsibilities:

• Deliver lessons to students according to the lesson plan and pacing chart of the Academy and meet curricular expectation
• Communicate with colleagues and parents and professionally answer their questions.
• Improved students'' critical thinking skills by designing project-based learning experiences and real-world problem-solving tasks.
• Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
• Enhanced operational maintaining well-organized documentation systems and updating records accurately as needed.
• Established a positive learning environment where students felt comfortable taking risks, asking questions, and sharing their ideas openly during class discussions or group activities.
• Boosted student motivation and participation with engaging group projects.
• Reduced behavioral issues by implementing positive reinforcement strategies.
• Tested and evaluated student progress to determine effectiveness and impact of teaching methods, materials and projects.

The KAFD is a private institute that works to harness the potential of the young people in Jordan and encourage innovation and excellence among them through developing their entrepreneurial skills and preparing them to penetrate the labour market. the special fund is to serve as the institutional umbrella that contributes to supporting efforts at all levels;

developmental, social and educational.

Main responsibilities

• Conducted and managed training workshops.
• Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
• The number of participants in training courses carried out: over 200 participants from various majors and the public and private local and international levels on various training programs.
• The number of hours of training carried out by a trainer: over 580 hours of training & coaching.
• Provided one-on-one mentoring to help individuals reach their full potential within the organization.
• Collaborated with subject matter experts to create accurate training content.
• Enhanced trainee engagement through interactive workshops and hands-on activities.
• Developed customized training materials for various industries, ensuring relevance to the target audience.
• Optimized training delivery schedules, accommodating diverse learning styles and work commitments.

IDRF is a Canadian charity for raising funds for Muslim causes around the world.

Main responsibilities:

• Organize educational, cultural and community events and programs
• Supported engaging, fun, and smooth-running events by helping with organization and planning.
• Used strong interpersonal communication skills to convey information to others.
• Represented organization positively and professionally while providing community with much-needed services.
• Assisted with special events and programs.
• Communicated with staff members to stay informed about volunteer opportunities and events.

APAC is a private institute that brings together Palestinians living in Canada's National Capital Region for cultural, educational, and social activities

Main responsibility:

• Organize educational, cultural and community events and programs.
• Supported engaging, fun, and smooth-running events by helping with organization and planning.
• Used strong interpersonal communication skills to convey information to others.
• Assisted with special events and programs.
• Mentored new volunteers, fostering a supportive and inclusive team environment.