Alanna Wilson

· Reviewed multiple physician calendars and scheduled patient appointments by telephone and in-person.

· Assisted physicians in coordinating care plans by maintaining accurate records of treatment progress notes and diagnostic results.

· Ensured compliance with healthcare regulations through meticulous record-keeping and documentation practices.

· Contributed to the growth of the practice by streamlining referral processes, fostering strong relationships with referring providers.

· Communicated effectively with staff, patients, and insurance companies by email and telephone.

· Followed exact procedures for handling transfers and other releases of medical records.

· Processed and tracked requests for medical records from external organizations.

· Improved accuracy in billing by regularly reviewing and updating patient information.

· Developed policies and procedures that improved operational efficiency while maintaining high standards of care delivery to patients

· Enhanced communication between medical staff and patients through the introduction of a secure messaging system

· Facilitated smooth clinic operations by managing staff schedules and coordinating resources effectively.

· Maintained a positive work environment by fostering open lines of communication among staff members and addressing any concerns or conflicts promptly and professionally.

· Collaborated with clinical staff to implement quality improvement initiatives that enhanced overall clinic performance metrics.

· Assisted patients/other guests by greeting and confirming reason for visit, registering patients, verifying accuracy of patient information in medical records.

· Diligently managed a high volume of phone calls and effectively improved patient satisfaction by handling queries and concerns with empathy and professionalism.

· Reduced wait times for patients by optimizing appointment scheduling methods.

· Coordinated schedules and appointment bookings for multiple healthcare providers

· Handled sensitive patient information with confidentiality, adhering to PHIPA guidelines at all times.

· Transcribed and entered patient medical information into electronic medical records systems.

· Prepared examination rooms and sterilization of equipment following hospital guidelines.

· Ensured accurate documentation of vital signs, symptoms, and medical histories for informed decision-making by healthcare providers.

· Assisted in minor surgical procedures under direct supervision of healthcare providers, ensuring patient safety and comfort.

· Maintained up-to-date patient records with medical histories and test results.

· Confirmed consistent and accurate medical recordkeeping practices.

· Collected and documented patient medical information such as blood pressure and weight.

· Sanitized, restocked, and organized exam rooms and medical equipment.

· Followed comprehensive clinical protocols to safeguard patient safety.

· Provided compassionate support to patients undergoing challenging treatments or experiencing emotional distress related to their condition.

· Improved patient outcomes and delivery of care through improved clinical quality processes.