Alannah Walker
Summary
Seeking for an excellent opportunity in the work field to obtain a full time position in a growth oriented company that also provides rewarding responsibilities and prospective for advancement. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
17
17
years of professional experience
Work History
Bartender
Karma Night Club
01.2020 - Current
- Customer Service, Clean up Duties
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Kept bar presentable and well-stocked to meet customer needs.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
Business Owner
Truly Younique Cosmetics
01.2018 - Current
- Eyelash Technician, Lash Lift & Tint, Waxing, Brow Shaping & Dermaplaning
Bartender
VIP Lounge CINEPLEX
01.2019 - 01.2020
- Customer Service, Clean up Duties
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Obtained cash bank and stocked service bar to prepare for operation.
- Crafted special drink and cocktail menu items for seasonal offerings.
Server
Calypso Hut Family Restaurant
01.2018 - 01.2019
- Customer Service, Clean up duties
Bartender
Norma Jeans Restaurant & Bar
01.2015 - 01.2018
- Waitress, Customer Service, Clean up duties & Coat Check
Telemarketing
Eagle Industries
01.2013 - 01.2015
- Appointment Setting, Data Entry, Customer Service, Assistant Management & Sales
- Handled inbound sales inquiries and outbound telemarketing calls.
- Managed outreach program telemarketing, social media and direct mail campaigns.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Resolved problems, improved operations and provided exceptional service.
Key Holder & Assistant Manager
Trade Secrets
01.2011 - 01.2013
- Retail, Customer Service, Make-up artist, and Hair Assistant
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Implemented loss prevention strategies to minimize store shrinkage.
Customer Service
A&W
01.2008 - 01.2010
- Cashier, Clean-up duties, and Kitchen duties
Customer Service
IGA
01.2007 - 01.2008
- Cashier
Education
High School Diploma -
Archbishop Romero Catholic Secondary School Grade
2012
Skills
- Experience working in a fast-paced, Customer Service environment with the public and over the phone
- Works well independently and as a team player
- Reading, writing, working with others, continuous learning, document use, & computer use
- Excellent punctuality and attendance records
- Able to function under pressure and meet deadlines while multi-tasking
- Excellent communication and problem-solving skills
- Known for handling additional duties
- Energetic, hardworking, reliable, and bondable
- Proficient with computer literate such as Microsoft Word, Microsoft Excel, Power point and Internet
- Bondable, engaging, charismatic & professional
- Basic accounting
- Suggestive Selling
- Beverage Preparation
- Food Preparation
- Payment Processing
- Food Running
- Health codes compliance
- Menu Memorization
- Cash Register Operation
- Hospitality service expertise
- Liquor, beer, and wine knowledge
Education Training Awards
- 2021
- Eyelash Technician Certificate, Lash Lift & Tint Certificate, Waxing Certificate, Brow Shaping Certificate & Dermaplaning Certificate
- 2012-2013
- Inter-Cultural Neighbourhood Social Services, Volunteer representative and assistant.
- 2005-2007
- Honour's Award, Merit Award, Toastmasters Award, and ARC (All Rights Committee) Award, and 84% Average.
- 2006
- Babysitting Courses-CPR, First Aid, WHIMS, Smart Serve, & Food Handlers Certification.
References
REFERENCES AVAILABLE UPON REQUEST
Languages
English
Full Professional
Timeline
Bartender
Karma Night Club
01.2020 - Current
Bartender
VIP Lounge CINEPLEX
01.2019 - 01.2020
Business Owner
Truly Younique Cosmetics
01.2018 - Current
Server
Calypso Hut Family Restaurant
01.2018 - 01.2019
Bartender
Norma Jeans Restaurant & Bar
01.2015 - 01.2018
Telemarketing
Eagle Industries
01.2013 - 01.2015
Key Holder & Assistant Manager
Trade Secrets
01.2011 - 01.2013
Customer Service
A&W
01.2008 - 01.2010
Customer Service
IGA
01.2007 - 01.2008
High School Diploma -
Archbishop Romero Catholic Secondary School Grade
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