Overview
Work History
Education
Skills
Timeline
Generic

Alannah Moniz

Toronto,Canada

Overview

11
11
years of professional experience

Work History

Operations Lead

Myodetox
04.2023 - Current
  • Leading a team to ensure operational processes and procedures are followed efficiently and effectively.
  • Ensuring all staff members have the necessary resources, training and support to carry out their roles successfully.
  • Managing budgets and ensuring costs remain within allocated amounts.
  • Coordinating the recruitment of new personnel as required by business needs.
  • Ensuring compliance with applicable regulations and industry standards.
  • Resolving escalated issues involving customers, vendors or employees.
  • Actively participating in planning sessions for new projects or initiatives.
  • Organized operational activities for clients and handled day-to-day issues.
  • Hired and supervised 5 onboarding members in 2023.
  • Engaged employees to create safe, energetic work environment through feedback and recognition.
  • Developed work plans and schedules for employees to facilitate adequate staffing for service requirements.
  • Identified needs of customers promptly and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Worked closely with human resources to support employee management and organizational planning.

Front Desk Associate

Myodetox
Toronto, ON
10.2022 - 04.2023
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Conducted transactions, confirming patient information and processing according to standard protocol.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Entered insurance, demographics and health history into patient database.
  • Checked patients in and out for appointments and collected co-payments.
  • Scheduled and followed up on patient appointments and maintained patient files.
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Trained new staff on office procedures, insurance processes and medical terminology.
  • Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.

Freelance Photographer/Videographer

Self-employed
Toronto, ON
05.2018 - Current
  • Work with clients to set up a time and place for a photoshoot/videoshoot
  • Handled technical setup of lighting and sound for each shot.
  • Configured shots based on daily needs, weather and lighting conditions and available equipment.
  • Set and maintained organized and detailed schedules for production.
  • Helped prepare sets and set up equipment for in-studio filming.
  • Read script in advance to plan camera angles and addressed concerns.
  • Completed test shots to identify problems with subject placement, camera movement or exposure control.
  • Controlled lighting, filter factors and camera distances to meet shot targets.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Maintaining and managing photography/videography equipment
  • Editing photos and videos in a timely manner for clients
  • Managing the social media account as a portfolio.

Dance Teacher

Co.Lab Studio
Toronto, ON
11.2021 - 08.2022
  • Planned choreography for group performances and recitals.
  • Delivered individual instruction to students in between group classes.
  • Accommodated students with special needs by using different teaching styles, encouraging each to learn at appropriate pace.
  • Upheld studio guidelines and legal requirements for dancer and staff protection.
  • Collaborated in team-based environment to uphold instruction quality and continuity of service to clients.
  • Maintained attendance, fees and rehearsal schedules for classes.
  • Instructed adult students in Heels classes.
  • Instructed groups of individual and coupled dancers in different dance styles.
  • Devised and directed group, couples and individual dance performances.
  • Assessed dancer strengths and developed choreography to highlight talent.
  • Coached sub-optimal and replacement performers on dance techniques and choreography for numbers.

Dance Teacher

DANCELIFE X Centre
Toronto, ON
06.2018 - 04.2022
  • Planned choreography for group performances and recitals.
  • Accommodated students with special needs by using different teaching styles, encouraging each to learn at appropriate pace.
  • Upheld studio guidelines and legal requirements for dancer and staff protection.
  • Coordinated and administered complete dance program.
  • Instructed adult students in classes such as Heels and Jazz Funk.

  • Devised and directed group, couples and individual dance performances.
  • Performed at different events as professional dancer.
  • Assessed dancer strengths and developed choreography to highlight talent.
  • Coached sub-optimal and replacement performers on dance techniques and choreography for numbers.

Customer Representative / Cashier

INDIGO
Toronto, ON
11.2020 - 08.2021
  • Engage with customers through storytelling to build an understanding of the products they are looking for, and assist in meeting their needs through multiple streams of service including in- store and online
  • Responsible for the maintenence in the visual presentation of the store
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance - trained with main cash proto cols, as well as IQ.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Performed needs analysis and presented options based on findings to help customers make decisions.
  • Consulted with customers regarding needs and addressed concerns.
  • Processed customer account changes with proprietary software.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Upheld quality control policies and procedures to increase customer satisfaction.

Front Desk Receptionist

LOVE'S IN THE HAIR Hair Salon
Toronto, ON
05.2019 - 08.2019
  • Assisted in the social media posts of the salon.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Checked in customers for appointments and notified stylists of clients' arrival.
  • Assisted staff and executives with special projects.
  • Processed payments, took appointments and assisted with management of flow of patron visits when needed.
  • Maintained client records within computer system, gathering personal contract information, treatment needs and style preferences for use upon future visits.
  • Recommended haircare products to patrons based on hair type and style preferences, offering input on washing and styling regimen for greater convenience and health.

Sales Associate / Cashier

GARAGE
Toronto, Ontario
06.2014 - 05.2018
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Calculated pricing, applied discounts and collected payments to process transactions.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Used product knowledge to suggest items to match client needs.

  • Counted and balanced cashier drawers.
  • Complied with cash handling procedures to meet regional cashier variance policy.
  • Processed customer payments quickly and returned exact change and receipts.

Sales Associate/Bra Specialist

VICTORIA'S SECRET
Toronto, Ontario
01.2013 - 01.2014
  • Engage with customers to build an understanding of the product they are looking for
  • Responsible for the maintenence in the visual presentation of the store
  • Bra Specialist: Trained in outiftting the client with their proper measurements and creating a personalized wardrobe with undergarments.

Education

Bachelor of Arts - English

Toronto Metropolitan University
Toronto, ON
05.2020

Skills

  • Editing Skills
  • Directing Background
  • Attention to Detail
  • Identifying and Solving Problems
  • Video Editing
  • Relationship Building
  • Friendly, Positive Attitude
  • Technical Proficiencies Photography/Videography - Canon EOS RP
  • Adobe Creative Suite - Premiere Pro & Photoshop
  • Proficient in Windows and Mac OS computer platforms
  • Editing and Proofreading
  • Customer Service
  • P&L Management
  • Performance monitoring
  • Customer Retention
  • Workflow Optimization
  • Program Administration
  • Financial Management
  • Organizational Management
  • Inventory Management
  • Client Relationships
  • Policies and procedures implementation
  • Schedule Management
  • Staff Management

Timeline

Operations Lead

Myodetox
04.2023 - Current

Front Desk Associate

Myodetox
10.2022 - 04.2023

Dance Teacher

Co.Lab Studio
11.2021 - 08.2022

Customer Representative / Cashier

INDIGO
11.2020 - 08.2021

Front Desk Receptionist

LOVE'S IN THE HAIR Hair Salon
05.2019 - 08.2019

Dance Teacher

DANCELIFE X Centre
06.2018 - 04.2022

Freelance Photographer/Videographer

Self-employed
05.2018 - Current

Sales Associate / Cashier

GARAGE
06.2014 - 05.2018

Sales Associate/Bra Specialist

VICTORIA'S SECRET
01.2013 - 01.2014

Bachelor of Arts - English

Toronto Metropolitan University

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