Alannah Lanham
Santa Monica
Summary
Results-driven Operations Leader experienced in operations and program management. Achieved significant improvements in operational efficiency and cost control through collaboration with consultants and team members. Focused on delivering measurable outcomes and exceeding business targets through strong organizational skills and detailed budget management.
Overview
7
7
years of professional experience
Work History
Operations Manager
Riviera Recovery
Los Angeles
03.2025 - Current
- Oversee day-to-day operations across multiple departments to ensure efficient, compliant, and client-centered service delivery.
- Oversee vendor relationships, facility operations, inventory, and purchasing.
- Analyze operational performance and implement process improvements.
- Managed staff scheduling, coordinated workforce, and streamlined operational workflows.
- Lead full-cycle recruitment, including sourcing candidates, interviewing, hiring, onboarding, and supporting employee development.
- Partner with executive leadership to develop and implement policies, procedures, and strategic initiatives.
- Coordinate communication between clinical, admissions, medical, and administrative teams.
- Conducted performance evaluations, provided coaching, and facilitated disciplinary processes.
- Assisted with budgeting, tracked expenses, and ensured financial oversight.
Program Manager
Riviera Recovery
Santa Monica
07.2024 - 03.2025
- Supervised staff, fostering accountability and professional growth through targeted coaching.
- Managed admissions, onboarding, discharge planning, and aftercare coordination to enhance client transition.
- Identified areas of improvement in existing processes, procedures and systems related to the program delivery cycle.
- Streamlined workflows by analyzing existing processes and implementing new procedures. and documentation standards.
- Coordinated client care, transportation schedules, and communication with clinical teams to ensure seamless service delivery.
- Assisted in hiring processes by screening candidates and coordinating interviews., onboarding, and compliance initiatives.
- Implemented behavior intervention plans for diverse client needs.
- Oversaw medication distribution to enhance client compliance with prescribed therapies.
- Monitored client progress and documented behavioral changes accurately.
Support staff
Riviera Recovery
Santa Monica
09.2023 - 07.2024
- Managed admissions documentation, scheduling, and client records.
- Supported HR, payroll coordination, reporting, and process improvements.
- Maintained HIPAA-compliant documentation and communication.
- Implemented support plans tailored to individual client requirements.
- Streamlined intake processes to ensure compliance with policies and enhance resident experience. for new residents and ensured compliance with policies.
- Oversaw communication between staff, residents, and families regarding individual needs.
- Provided mentorship and guidance to individuals living in the sober living home, fostering personal development. and role model for all individuals living in the sober living home.
- Executed crisis intervention to resolve conflicts between residents and staff members.
Manager
Aldo's Pizzeria
Albuquerque
05.2019 - 08.2021
- Managed daily restaurant operations, supervising and mentoring employees to enhance service quality.
- Oversaw cash handling, sales reporting, and inventory management while coordinating scheduling and staff training to ensure operational efficiency.
- Led team meetings to align staff on goals and effectively resolved customer concerns to improve satisfaction.
Store Associate
Zumiez
Albuquerque
03.2020 - 11.2020
- Delivered exceptional customer service.
- Maintained store cleanliness and organization to create a welcoming shopping environment.
- Reorganized merchandise displays and seasonal layouts to optimize customer navigation.
- Arranged mannequins in store to enhance visual appeal. to create engaging visual displays for shoppers.
- Styled and arranged mannequins to attract customers and showcase merchandise effectively.
Education
Cyber Academy
Rio Rancho, NMSkills
- Operations Management
- Program Management
- Process Improvement
- Budget Oversight
- Compliance
- Inventory Management
- Scheduling
- Hiring & Recruitment
- Team Leadership
- Coaching and mentorship
- Client communication
- Problem solving
- Google Workspace
- High-pressure environments
Timeline
Operations Manager
Riviera Recovery
03.2025 - Current
Program Manager
Riviera Recovery
07.2024 - 03.2025
Support staff
Riviera Recovery
09.2023 - 07.2024
Store Associate
Zumiez
03.2020 - 11.2020
Manager
Aldo's Pizzeria
05.2019 - 08.2021
Cyber Academy