Alannah Evans
Markham
Summary
Results-driven Client Services Team Lead with extensive experience overseeing a team of client-facing Project Managers at a leading printing company. Specialized in managing large-scale, high-volume print marketing projects for major retail clients, including a prominent grocery retailer. Adept at building and maintaining strong client relationships, ensuring timely and accurate delivery of in-store marketing materials, and optimizing workflows to meet project deadlines and exceed client expectations. Skilled in coordinating cross-functional teams, overseeing production processes, and driving continuous improvements in client satisfaction, quality control, and operational efficiency.
Overview
12
12
years of professional experience
Work History
Client Services Team Lead
Transcontinental Printing
01.2024 - Current
- Lead and mentor a team of four project managers, fostering a collaborative environment that improves team performance and client satisfaction.
- Cultivate and maintain strong relationships with the clients.
- Streamlines client onboarding processes and service workflows, and improves overall service delivery.
- Effectively handle complex client issues and escalations, ensuring timely resolution and maintaining high levels of client satisfaction.
- Identify and execute process improvements that increase operational efficiency and reduce errors in client service processes.
- Work closely with the design, pr marketing print projects in excess of $500,000, ensuring alignment with client specifications and timely delivery of promotional materials.nt schedules..
- Oversee the execution of instore marketing print projects in excess of $500,000, ensuring alignment with client specifications and timely delivery of promotional materials
- Collaborate with clients to design and implement customized marketing solutions, such as point-of-sale displays and in-store signage, enhancing brand visibility and promotional impact.
- Assist clients in budgeting for instore marketing initiatives, provide cost estimates and manage project budgets to ensure financial adherence.
Onsite Project Manager
Transcontinental Printing
11.2019 - 01.2024
- Led end-to-end project management for large-scale in-store marketing campaigns for a major grocery retailer, overseeing the production of point-of-purchase displays, signage, and promotional materials.
- Acted as the primary point of contact for the client, managing expectations, providing regular updates, and ensuring alignment between the client's marketing objectives and project deliverables.
- Coordinated with internal teams including design, production, and logistics to ensure timely and accurate execution of all in-store marketing materials.
- Conducted on-site visits to retail locations to oversee installation, ensure quality control, and address any client concerns or last-minute adjustments.
- Developed detailed project timelines and managed multiple campaigns simultaneously, ensuring adherence to deadlines and budget constraints.
- Maintained meticulous records of project progress, budgets, and client communications to ensure transparency and accountability across all stages of the project.
- Facilitated problem-solving and decision-making during high-pressure situations, ensuring project goals were met despite any challenges.
Production Coordinator
Transcontinental Printing
10.2017 - 10.2019
- Managed multiple print production projects simultaneously, overseeing all phases from initial concept through to final delivery, ensuring adherence to timelines and budget constraints.
- Implemented rigorous quality control procedures to ensure that all print products met or exceeded company and client standards.
- Developed and maintained detailed project schedules, ensuring timely completion of all deliverables and proactively addressing any delays or bottlenecks.
- Negotiated and managed relationships with suppliers and subcontractors, securing competitive pricing and ensuring timely delivery of materials and services.
- Utilized in-depth knowledge of print production technologies and techniques to make informed decisions and solve complex production issues effectively.
Facility Attendant
City Of Markham
11.2016 - Current
- Perform general cleaning and maintenance of a municipal recreational building.
- Operates power tools, cleaning and safety equipment.
- Responds to request from general public and other City staff on general facility issues and/or maintenance requests or public inquiries.
- Patrols the facility, assess and mitigate facility problems, safety hazards and/or improper departmental operations.
Production Operator & Administrative Assistant
Brofort Inc.
03.2016 - 05.2017
- Operated and maintained printing and finishing equipment, ensuring high-quality output and timely completion of jobs.
- Managed prepress tasks such as preparing files, adjusting color profiles, and troubleshooting printing errors to ensure accurate final prints.
- Assisted with customer inquiries, providing quotes, processing orders, and ensuring clear communication regarding project timelines and deliverables.
- Coordinated with vendors for supply orders and deliveries.
Recreational Program Instructor
City Of Markham
09.2015 - 01.2017
Sales Associate
Pet Valu
05.2014 - 04.2016
Camp Counselor
City Of Markham
06.2012 - 08.2015
Sales Associate
Sears
09.2012 - 05.2014
Education
Real Estate -
Humber College
Toronto, ON11.2022
Bachelor of Technology - Graphic Communications Management
Toronto Metropolitan University
Toronto, ON05.2017
Skills
- Project Planning & Development
- Budgeting and Forecasting
- Adaptability & Flexibility
- Microsoft Office Suite Expertise
- Organizational Development
- Client Relations
- Campaign & Project Management
- Retail Marketing
- Critical Thinking
- Team Leadership
- Risk Management
- Performance Tracking & Reporting
- Resource Allocation
- Distribution & Logistics Management
- Vendor Relationship Management
Timeline
Client Services Team Lead
Transcontinental Printing
01.2024 - Current
Onsite Project Manager
Transcontinental Printing
11.2019 - 01.2024
Production Coordinator
Transcontinental Printing
10.2017 - 10.2019
Facility Attendant
City Of Markham
11.2016 - Current
Production Operator & Administrative Assistant
Brofort Inc.
03.2016 - 05.2017
Recreational Program Instructor
City Of Markham
09.2015 - 01.2017
Sales Associate
Pet Valu
05.2014 - 04.2016
Sales Associate
Sears
09.2012 - 05.2014
Camp Counselor
City Of Markham
06.2012 - 08.2015
Real Estate -
Humber College
Bachelor of Technology - Graphic Communications Management
Toronto Metropolitan University
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