ALANNA VANCE
Redding
Summary
Detail-oriented business administration professional with strong project coordination and customer relations expertise. Proven ability to analyze feedback and develop action plans for service improvement, enhancing team efficiency and client satisfaction. Seeking a role that leverages interpersonal and organizational strengths to drive operational success.
Overview
5
5
years of professional experience
Work History
Manager
Nomad Boutique
Reno
04.2026 - Current
- Supervised staff to ensure adherence to company standards and procedures.
- Conducted performance evaluations to provide feedback and identify development needs.
- Developed training programs for new employees to improve service skills.
- Established processes to ensure efficient workflow throughout the organization.
- Analyzed customer feedback data to develop action plans for improving services offered.
Guest Advisor / Front Desk Associate
Spavia Day Spa
Reno
04.2025 - 04.2026
- Delivered professional customer service by coordinating appointments, resolving concerns, and supporting daily operations to enhance guest experience.
- Coordinated guest scheduling, memberships, client communication, and front desk operations in a fast-paced spa environment, ensuring seamless service delivery.
- Resolved customer complaints to enhance satisfaction and uphold service quality standards.
- Assisted in training new employees on company policies and procedures.
Dental Assistant
Dr. Mark Cox Oral & Maxillofacial Surgery
Redding
09.2022 - 02.2024
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
- Managed patient records using digital software for efficient information retrieval.
- Responded to patient inquiries, providing clear information about procedures and treatments.
Administrative Support
Dignity Health Medical Group
Redding
06.2022 - 09.2022
- Coordinated appointments, processed referrals, and facilitated communication among clinic departments.
- Executed administrative tasks including filing, scanning, and organizing documents.
- Performed data entry and managed mailings to ensure timely communications.
Marketing & Administrative Assistant
Sierra Oaks Assisted Living & Memory Care
Redding
06.2021 - 06.2022
- Coordinated tours, outreach, scheduling, filing, social media updates, and resident documentation to enhance resident engagement.
- Supported office workflow, handled confidential records, and maintained communication with residents and families.
- Managed incoming calls and inquiries with professionalism and empathy, ensuring clear communication and support for residents and families.
- Organized files, developed spreadsheets, faxed reports, and scanned documents while maintaining a neat and organized front desk and reception area.
Education
Bachelor of Business Administration -
University of Nevada, Reno
Reno06-2026
Associate Degree - Natural Sciences
Shasta College
Redding, CA12-2024
Skills
- Project Coordination
- Team Leadership
- Strategic planning
- Resource allocation
- Data-driven decision-making
- Scheduling & Calendar Management
- Administrative Support
- Microsoft Excel
- Customer Relations
- Time management
- Complex problem-solving
- Problem Solving
- Team Collaboration
- Organization & Filing
- Employee development
- Communication Skills
Timeline
Manager
Nomad Boutique
04.2026 - Current
Guest Advisor / Front Desk Associate
Spavia Day Spa
04.2025 - 04.2026
Dental Assistant
Dr. Mark Cox Oral & Maxillofacial Surgery
09.2022 - 02.2024
Administrative Support
Dignity Health Medical Group
06.2022 - 09.2022
Marketing & Administrative Assistant
Sierra Oaks Assisted Living & Memory Care
06.2021 - 06.2022
Bachelor of Business Administration -
University of Nevada, Reno
Associate Degree - Natural Sciences
Shasta College