Alanna Tieso
Campo
Summary
Experienced Claims Manager/Receptionist skilled in examining claims, negotiating settlements, and verifying insurance coverage. Committed to fair and equitable treatment of clients, excelling in fast-paced, deadline-driven professional environments. Well-organized and diverse in administrative experiences, improving overall efficiency by effectively managing filing systems and handling multiple phone lines daily.
Overview
12
12
years of professional experience
Work History
Deli Manager
Mary's Donuts
06.2024 - 03.2025
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Increased deli sales by implementing innovative merchandising and promotional strategies.
- Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.
- Created enticing deli displays that showcased featured products and attracted customers to the department.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
Dispatcher
Viejas Tribal Government
08.2023 - 04.2024
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Managed inquiries from general public, team members, and security personnel.
- Responsible for receiving , dispatching, and logging all requests for security assistance and monitoring radio’s, alarms, and outside camera in order to detect crimes or disturbances, protecting Tribal Assets and providing a safe environment to guests and team members.
- Wrote full length shift reports in detail about any major events that happened during my shift.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Claims Management Specialist
Qshark Moving Company
07.2020 - 01.2023
- Followed up with customers on unresolved issues.
- Demonstrates proficiencies in telephone within a high call volume environment.
- Calmed upset/angry customers, rapidly solved problems with claims issues
- Responding to customers Yelp messages in a timely manner
- Trained new employees
- Sent reimbursement out regarding damages
Service Coordinator
Carl Burger Dodge
06.2018 - 05.2020
- Answered fast pace calls and set up service appointments for customers.
- Looked up recall information for customers regarding their vehicle
- Greeted customers
- Took payments from customers
- Balanced the books for Service Department (accounting) using Excel
- multitasking & flexibility by fulfilling multiple roles
Call Center Supervisor
Answer California
07.2013 - 06.2018
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Oversaw employee performance to foster accurate prioritization and achievement of productivity goals.
- Exceptional at taking fast pace inbound calls
- Dispatched emergency messages to clients in timely manner.
- Trained several new team members.
- Easily assisted clients with the best Customer Service regarding any issues or complaints.
Education
High School Diploma -
Granite Hills High School
El Cajon, CA06.2012
Skills
- Claim Management
- Claim Validity Determination
- Client Relationships
- Office Adminstration
- Computer Skills/Fast Typing
- Customer Service
- Data Entry
- Excel
- Billing
- Microsoft Outlook
- Employee supervision
- Customer service
- Staff training
Timeline
Deli Manager
Mary's Donuts
06.2024 - 03.2025
Dispatcher
Viejas Tribal Government
08.2023 - 04.2024
Claims Management Specialist
Qshark Moving Company
07.2020 - 01.2023
Service Coordinator
Carl Burger Dodge
06.2018 - 05.2020
Call Center Supervisor
Answer California
07.2013 - 06.2018
High School Diploma -
Granite Hills High School
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