Summary
Overview
Work History
Education
Skills
References
Timeline
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Alanna Thomson

Kelowna,BC

Summary

Account manager with nearly seven years of experience overseeing large and medium-sized accounts. Expertise in maintaining high client standards through strong attention to detail and effective customer relations. Proven ability to foster and sustain long-term client relationships while utilizing product knowledge to enhance service delivery. Seeking opportunities for professional growth within a company committed to employee development.

Overview

7
7
years of professional experience

Work History

Quality Assurance Technician

Burnco Rock Products
Kelowna, British Columbia
04.2024 - 06.2025
  • Conducted routine inspections of raw materials and finished products for quality assurance.
  • Documented findings and reported discrepancies to management for corrective action.
  • Utilized testing equipment to assess product durability and compliance with standards.
  • Implemented quality control procedures to ensure consistency in production processes.
  • Maintained records of all quality control activities, such as tests and inspections performed.
  • Implemented best practices for ensuring high levels of product quality.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Account Manager

Nutech Fire & Safety
Kelowna, British Columbia
03.2023 - 03.2024
  • Developed tailored safety solutions for diverse client needs.
  • Collaborated with sales teams to identify new business opportunities.
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Negotiated contracts with clients to maximize profitability.
  • Maintained accurate records of all customer interactions in the CRM system.
  • Renewed existing accounts by building relationships with clients.
  • Attended trade shows and conferences as a representative of the company.
  • Fostered a culture of continuous improvement by sharing best practices and lessons learned with the broader account management team.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Established strong relationships with decision-makers and influencers within client organizations.
  • Maintained strong relationships with customers, which created successful new business with the new company.

Account Manager

Raider Hansen
Kelowna, British Columbia
06.2018 - 03.2023
  • Built long-term relationships with clients to understand their specific needs and align service expectations to secure repeat business.
  • Completed Raider Hansen University to progressively evaluate product knowledge from all key vendors to provide solutions to customer needs.
  • Mastered the 32-quarter breakdown for call planning efficiency and production time management.
  • Learned value-added selling and developing needs analysis for continued growth.
  • Rationalized the customer base to align with a win/win/win business partnership.
  • Consolidated three sales territories into one and transitioned customers into new routines, supported by local branches and their teams from Armstrong to Osoyoos.
  • Worked with customer service teams to align local inventory to support VMI and customer-specific needs.
  • Worked with key vendors in the field to prospect new business.
  • Exceeded annual growth targets by 25% for four years by growing already established clients and new business prospecting.

Education

High School Diploma -

Quesnel Secondary School
Quesnel, BC
06-2004

Some College (No Degree) -

UNBC
Prince George, BC

Skills

  • Quality control
  • Sales processes and time management
  • Motivated
  • Microsoft Suite
  • Leadership
  • Product testing
  • Regulatory compliance
  • Attention to detail
  • Effective communication
  • Team collaboration
  • Customer relationship management
  • Account management
  • CRM software
  • Cross-selling products and services
  • Follow-up communications
  • Relationship selling

References

References available upon request.

Timeline

Quality Assurance Technician

Burnco Rock Products
04.2024 - 06.2025

Account Manager

Nutech Fire & Safety
03.2023 - 03.2024

Account Manager

Raider Hansen
06.2018 - 03.2023

High School Diploma -

Quesnel Secondary School

Some College (No Degree) -

UNBC

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Alanna Thomson