Alanna Maher
OTTAWA
Summary
Empathetic and results-driven professional with extensive experience in client consultations and a solid background in skincare. Skilled in building client relationships, managing data accuracy, and resolving issues effectively. A collaborative team player dedicated to delivering positive outcomes for clients while supporting overall business success.
Overview
12
12
years of professional experience
Work History
Skincare Brand Representative
AMORE Pacific Canada
Ottawa
10.2024 - Current
- Engaged clients by providing product knowledge, consultations, and brand information.
- Collaborated with team members to ensure seamless execution of marketing strategies.
- Supported sales initiatives through effective communication and relationship building.
- Maintained a professional appearance and demeanor that reflects the brand's image.
- Participated in team meetings to discuss strategies and share feedback from the field.
- Assisted in inventory management and restocking of products on display shelves.
Senior Skin and Paid Services Coach
Sephora Canada
OTTAWA
10.2016 - 09.2024
- Guided team members in providing exceptional client service experiences.
- Conducted regular performance evaluations and provided constructive feedback.
- Mentored new employees to ensure smooth onboarding processes.
- Collaborated with management to identify training needs and solutions.
- Fostered a positive work environment that encouraged team collaboration and growth.
- Provided excellent service and attention to customers during face-to-face or phone interactions.
Aesthetician
The House of Hair
Petawawa
09.2014 - 05.2016
- Provided personalized skin consultations to determine client needs.
- Educated clients on skincare routines and product usage for optimal results.
- Managed appointment scheduling and client follow-up communications efficiently.
- Maintained cleanliness and organization of treatment rooms and equipment.
- Performed a variety of facials and skin treatments using premium products.
Education
Some College (No Degree) - Aesthetician/Business
St Lawrence College
Kingston, ONSkills
Timeline
Skincare Brand Representative
AMORE Pacific Canada
10.2024 - Current
Senior Skin and Paid Services Coach
Sephora Canada
10.2016 - 09.2024
Aesthetician
The House of Hair
09.2014 - 05.2016
Some College (No Degree) - Aesthetician/Business
St Lawrence College