Hi, I’m
Alanna Klages
Didsbury,AB
Summary
Professional technical representative with strong interpersonal skills, problem-solving abilities, and deep understanding of various animal agriculture sectors and customer needs. Specifically the feedlot and beef cattle production sector. Adept in resolving client concerns, providing effective solutions, and adapting to evolving industry challenges. Known for collaborative work ethic and consistently achieving results in team settings. Reliable, flexible, and proficient in technical communication and support.
Overview
12
years of professional experience
Work History
DCL Nutrition + Animal Health
Western Canada Technical Representative
01.2024 - Current
Job overview
- Manage client support and sales of animal health and biosecurity related products across the Western Canada provinces (Alberta, B.C., and Saskatchewan).
- Further develop business network within the Western Canada territory across multiple sectors of the agriculture industry (beef, dairy, swine, poultry and greenhouse industries), identifying and pursuing new leads, attending industry events and building rapport with clients.
- Cultivate positive client relationships with clients and potential clients through regular check-ins, as well as timely and effective technical support, ensuring their ongoing satisfaction with products and services provided.
- Consult on client challenges, both on-site and remotely, helping clients make strategies to improve their operations and informed decisions about the products they purchase.
- Conduct product demonstrations, training sessions, and on-farm product trials for customers, promoting product knowledge and adoption.
- Assist in the creation of training materials for new Technical Representatives, improving the onboarding experience for incoming employees.
- Manage high-profile accounts, delivering exceptional service and fostering long-term client relationships.
- Continuously expand knowledge of industry trends and emerging technologies to better serve clients' evolving needs.
- Reconcile billing discrepancies with regulatory agencies and finance department.
Feedlot Health Management Services; A Division of TELUS Agriculture and Consumer Goods (TACG)
Research Project Manager, Research Technical Data
01.2020 - 01.2024
Job overview
- Managed research projects from hybrid workspace (remote, office and on-farm).
- Performed on-farm tasks related to various types of cattle production level research, including but not limited to: animal health checks and treatments, moving cattle, on-farm data collection, nasopharyngeal, fecal and genetic sample collection, vaccinations, blood sampling, and feed truck operation.
- Summarized research trial animal health, animal performance data and compiled final research trial reports.
- Conducted statistical analysis of research project data.
- Evaluated research project data for errors and outliers.
- Organized Animal Care Committee tasks, meetings, and conducted merit reports for research project using live animals.
- Conducted animal care and welfare evaluations and reports.
- Developed and implemented Standard Operating Procedures and Base Research Protocols for new TELUS Agriculture and Consumer Goods animal agriculture business acquisitions.
Highway 24 Veterinary Clinic
Veterinary Assistant
09.2013 - 12.2019
Job overview
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Administered medications and treatments as prescribed by the veterinarian, and documented changes in animal conditions.
- Provided compassionate care for animals and owners during patient treatment and recovery from illnesses or injuries.
- Provided training to new veterinary assistants and support staff to improve individuals' capabilities.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
University of Guelph
Undergraduate Teaching Assistant
09.2018 - 12.2018
Job overview
- Streamlined communication between students and professors by managing online discussion boards and responding to email inquiries promptly.
- Supported faculty members with administrative tasks including grading papers, updating class records, and tracking attendance.
- Checked assignments, proctored tests and provided grades according to university standards.
- Nurtured a positive learning environment by promoting open communication, teamwork, and respect for diverse opinions.
Jacomeg Farm; A Hendrix Genetics Turkey Farm
Barn Operator
08.2017 - 08.2018
Job overview
- Collected and graded eggs.
- Performed animal health checks and treatments.
- Maintained a clean housing environment for turkeys throughout their production cycles.
Greenhawk Harness and Equestrian Supplies
Store Associate
05.2015 - 04.2017
Job overview
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Handled cash register operations accurately, balancing drawers and making bank deposits at the end of each shift.
- Held keys for opening and closing procedures.
University of Guelph
Research Assistant
08.2016 - 03.2017
Job overview
- Assisted with data collection, analysis and organization of beef nutrition trials.
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
- Organized research materials, maintaining a well-ordered workspace conducive to productivity.
- Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
Education
University of GuelphGuelph, ON
Master of Science from Beef Cattle Nutrition
12.2019
University Overview
- Research focused on beef cattle nutrition and metabolic modeling, developing equations that modeled the impacts of organ growth on maintenance energy requirements.
- On-farm and in-lab experience with multiple beef cattle research projects.
- Graduation and Term Dean's Lists made each semester.
University of GuelphGuelph, ON
Bachelor of Science from Agriculture & Animal Science
12.2016
University Overview
- Conducted swine and cattle undergraduate research projects.
Skills
- Livestock handling in both research and production settings
- Project management
- Data analysis
- Proficient in Microsoft, Google Workspace, and customer management software
- Proficient in SAS, statistical analysis software
- Excellent communication skills
- Technical guidance
- Customer proposals and solutions-focused sales
- Problem-solving abilities
- Multitasking Abilities
Timeline
Western Canada Technical Representative
DCL Nutrition + Animal Health
01.2024 - Current
Research Project Manager, Research Technical Data
Feedlot Health Management Services; A Division of TELUS Agriculture and Consumer Goods (TACG)
01.2020 - 01.2024
Undergraduate Teaching Assistant
University of Guelph
09.2018 - 12.2018
Barn Operator
Jacomeg Farm; A Hendrix Genetics Turkey Farm
08.2017 - 08.2018
Research Assistant
University of Guelph
08.2016 - 03.2017
Store Associate
Greenhawk Harness and Equestrian Supplies
05.2015 - 04.2017
Veterinary Assistant
Highway 24 Veterinary Clinic
09.2013 - 12.2019
University of Guelph
Master of Science from Beef Cattle Nutrition
University of Guelph
Bachelor of Science from Agriculture & Animal Science
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