Alanna Ho
Richmond,Canada
Summary
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service role to the next level.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
16
16
years of professional experience
Work History
CLIENT SERVICE MANAGER
UVAN ENTERPRISES LTD
09.2023 - 12.2024
- Providing outstanding customer service by helping their needs, recommend related products and solutions
- Consult, sell and up-sell merchandise such as different kinds of packaging supplies and meet sales goals based on the department's goal and are expected to track their sales
- Cultivate and maintain relationships with restaurants/shops to enhance the overall business relationship
- Build and strengthen relationships with existing and new customers to enable future and repeat business
- Complete the contracts, prepare the appropriate paperwork, coordinate with the appropriate areas and resolve any issues, complaints and problem to ensure a quality product delivery and customer satisfaction
COUNTER MANAGER / PART TIME BEAUTY ADVISOR
HUDSON'S BAY
10.2021 - 07.2023
- Analyze business metrics to develop action plans that address opportunities and positively impact the business
- Deliver World-class service through client communication, product knowledge, fashion direction and solution-based selling at the highest-level
- Work with Vendor Partners to maximize sales opportunities through suggestive selling, store events / seminars and wardrobe clients
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
BOOKKEEPER
StayFresh Footwear
03.2019 - 10.2021
- Reviewed purchase documents and company receipts for reconciliation with statements
- Prepared accurate financial reports each month by collecting, analyzing and summarizing account information
- Assisted senior leadership by processing documents within anticipated timeframes
- Maintained and processed invoices, deposits, and money logs.
CLIENT SERVICE MANAGER
Compass Offices
07.2010 - 07.2018
- Supervised daily activities and performance of up to 90 regular employees
- Provide direct support to Operations Manager by initiating and preparing reports, correspondence and following up on meetings
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service
- Enhanced client satisfaction by addressing concerns and providing timely solutions.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality outcomes.
FRONT DESK AGENT
Renaissance Harbour View Hotel
07.2008 - 07.2010
- Handled payment processing and provided customers with receipts and proper bills and change
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues
- Responded to inquiries and room requests made online, by phone or email
- Facilitated front desk operations for busy high-volume hotel
Education
Bachelor of Arts - Hospitality Management
The Open University
Hong Kong06.2008
Associate of Arts - Hospitality Management
Caritas Bianchi College of Careers
Hong Kong06.2006
High School Diploma -
Chichester College
United Kingdom06.2005
Skills
- Problem-solving
- Policies and procedures implementation
- Incidents management
- MS Office
- Warehouse operations
- Organization
- Customer relations
- Exceptional communication
- Schedule management
- Decision-making
- Administrative support
Awards
Beauty’s Best2022- Beauty Publications & Awards, Beauty’s Best Awards for outstanding service/Rookie Of The Year Award,2022-10
Languages
English
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Full Professional
Beauty's Best Awards 2022
Beauty’s Best Awards for Outstanding Service/Rookie Of The Year Award, 10/2022
Timeline
CLIENT SERVICE MANAGER
UVAN ENTERPRISES LTD
09.2023 - 12.2024
COUNTER MANAGER / PART TIME BEAUTY ADVISOR
HUDSON'S BAY
10.2021 - 07.2023
BOOKKEEPER
StayFresh Footwear
03.2019 - 10.2021
CLIENT SERVICE MANAGER
Compass Offices
07.2010 - 07.2018
FRONT DESK AGENT
Renaissance Harbour View Hotel
07.2008 - 07.2010
Bachelor of Arts - Hospitality Management
The Open University
Associate of Arts - Hospitality Management
Caritas Bianchi College of Careers
High School Diploma -
Chichester College
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