Alanna Gale
Oshawa,Canada
Summary
Detail-oriented and adaptable professional with strong typing skills (50 WPM) and a proven track record of accuracy and customer service. Demonstrates strong analytical, communication, and teamwork skills, with a proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings a positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Branch Manager
Pay2Day
04.2022 - 10.2024
- Delivered exceptional customer service by resolving inquiries and complaints promptly
- Trained and mentored team members to enhance service delivery and customer interaction
- Developed strong client relationships, driving customer loyalty and satisfaction
- Implemented strategies for risk management and compliance assessment
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Examined customer loan applications for loan approvals and denials.
Student Financial Planner
Trillium College
12.2021 - 02.2022
- Provided accurate and clear communication to students on financial aid
- Utilized a detail-oriented approach to analyze customer needs and improve service
- Conducted informative sessions, practicing active listening and comprehension
- Conducted informative sessions with prospective students to discuss financial solutions
- Demonstrated commitment to continuous improvement by regularly soliciting feedback from students on their experiences with the financial planning process and using this input to inform future initiatives.
Branch Manager
Easy Financial
10.2017 - 05.2021
- Managed customer complaints, ensuring clear and timely resolutions
- Led team training, emphasizing accuracy and high service quality
- Utilized problem-solving skills to address customer concerns with precision
- Maintained a welcoming environment, fostering positive interactions with clients
- Utilized problem-solving skills to address customer concerns and improve service quality
Education
Diploma - Legal Office Administration
Center For Distance Education
Sydney, NSSkills
- Typing Speed 50 WPM
- Customer Service Excellence
- AI Prompting for: ChatGpt, ImagineArt, Jasper, DALL-E
- Excellent work ethic
- Attention to Detail
- Strong Listening and Comprehension skills
- Data Accuracy and Management
- Problem Solving and Resolution
- Adaptability and flexibility
- Quality Assurance
- Coaching and Mentoring
Languages
English
Native or Bilingual
Timeline
Branch Manager
Pay2Day
04.2022 - 10.2024
Student Financial Planner
Trillium College
12.2021 - 02.2022
Branch Manager
Easy Financial
10.2017 - 05.2021
Diploma - Legal Office Administration
Center For Distance Education
Similar Profiles
Simranpreet Kaur GillSimranpreet Kaur Gill
Financial Services Representative at Pay2DayFinancial Services Representative at Pay2Day
Simrandeep KaurSimrandeep Kaur
Financial Services Representative at Pay2dayFinancial Services Representative at Pay2day
Saumya ThakurSaumya Thakur
Financial Services Representative at Pay2dayFinancial Services Representative at Pay2day
Hash NangialayHash Nangialay
Route Service Representative at Club AssistRoute Service Representative at Club Assist
Jaden PalleschiJaden Palleschi
Educator at Tokyo SmokeEducator at Tokyo Smoke