Alanna Fenton

- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.

- Manage initial application onboarding and account updates for clients.
- Develop organizational systems for improved efficiency.
- Handle and analyze client account data for accurate processing.

- Answered office related and after hours calls, and relayed messages in a professional manner.
- Managed other customer service representatives in workplace.
- Monitored and relayed oilfield, office, and residential alarms to appropriate contacts.

- Promoted to supervisor when manager left (temporarily, as I was moving for school).

- Established schedules, completed daily summaries and timesheets.

- Accepted, sorted, organized, and priced donations received.

- Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.

- Conducted geotechnical testing on construction materials to ensure quality control compliance.
- Performed soil and concrete testing in the field and lab, maintaining CCIL certification standards.
- Analyzed field data and generated reports for clients to support engineering recommendations.
- Advised clients on material modifications to meet project specifications, such as optimizing moisture content for compaction.

- Graded assignments and exams for a class of 50+ first-year engineering students.
- Provided clear and fair assessments to ensure consistent grading and student feedback.