Alanna Buda
San Francisco
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Overview
6
6
years of professional experience
Work History
Canvasser
NCE - ACLU
10.2023 - Current
- Increased team efficiency by communicating frequently with coworkers about traffic and weather conditions.
- Conducted regular surveys and canvassing activities to identify potential customers for products and services.
- Met and exceeded daily and weekly sales targets to contribute to overall business success.
- Responded to customer questions and objections to address concerns and build rapport.
Public Relations Volunteer
Justice For Victoria Barrios
04.2022 - Current
- Supported justice for Victoria through social media accounts highlighting Victoria's unsolved murder while also advocating for youth at risk.
- Built and maintained positive relationships with public by utilizing strategic plans.
- Supported public relations managers with writing, researching and preparation of materials for over 2 years.
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
- Produced documentary regarding who Victoria is rather than focusing on stories from news outlets regarding her case to help spread awareness.
- Attended events and fundraisers for over 2 years to help share Victoria's story as well as advocating for at risk youth.
- Developed comprehensive media outreach plan to increase visibility of organization in local, regional and national markets.
Head Waitress
Murty's Public House
03.2019 - 10.2023
- Supported needs of over 20 person wait staff who attended to specific needs of countless customers daily for Murty's restaurant with social relevancy and intentionality
- Take customer orders, serve food/beverages, bus tables and maintain cleanliness of restaurant.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Special Event General Manager
Knights Of Columbus
08.2017 - 10.2023
- Managed administrative logistics of events planning, event booking, and event promotions.
- Coordinated with kitchen or catering staff on delivery, timing and service style of food.
- Liaised with clients to determine exact event requirements.
- Set up event hall, set tables, serve food and bus tables.
- Managed events with over 100 guests.
Counselor-in-Training
Rockland Council On Alcoholism & Drug Dependence
12.2019 - 03.2020
- Trainee in the process of becoming a family counselor to help those who have an alcoholic or drug addict in their family, before the pandemic hit.
- Listened to clients' concerns and provided encouragement and support.
- Assisted clients in exploring feelings and understanding behaviors.
- Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.
- Supported individuals dealing with mental health and emotional issues.
- Maintained high level of patient confidentiality to comply with all federal and company regulations.
- Counseled clients to help understand and overcome personal, social and behavioral problems.
- Applied variety of psychological methods and techniques in screening, assessment and evaluation of clients.
Customer Service Manager
All Bergen Appliance Service
04.2019 - 03.2020
- Answered phones, scheduled appointments, billed customers, and developed work schedules for technicians.
- Managed over 50 calls per day.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Education
Master in Public Administration - Public Administration
University of San Francisco
San Francisco, CA08.2025
Bachelor of Arts - Sociology
Chapman University
Orange, CA05.2023
Associate of Science - Criminal Justice
Rockland Community College
Suffern, NY05.2021
No Degree - Criminal Justice
SUNY At Albany
Albany, NY12.2018
High School Diploma -
Pearl River High School
Pearl River, NY06.2017
Skills
- Communication Skills
- Critical Thinking
- Problem Solving Skills
- Teamwork
- Leadership
- Organization
- Strategic Corporate Guidance
Timeline
Canvasser
NCE - ACLU
10.2023 - Current
Public Relations Volunteer
Justice For Victoria Barrios
04.2022 - Current
Counselor-in-Training
Rockland Council On Alcoholism & Drug Dependence
12.2019 - 03.2020
Customer Service Manager
All Bergen Appliance Service
04.2019 - 03.2020
Head Waitress
Murty's Public House
03.2019 - 10.2023
Special Event General Manager
Knights Of Columbus
08.2017 - 10.2023
Master in Public Administration - Public Administration
University of San Francisco
Bachelor of Arts - Sociology
Chapman University
Associate of Science - Criminal Justice
Rockland Community College
No Degree - Criminal Justice
SUNY At Albany
High School Diploma -
Pearl River High School
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