Alanna Boos
Edmonton
Summary
Dynamic and results-driven cosmetician with a proven track record at Shoppers Drug Mart, excelling in personalized skincare consultations and product recommendations. Skilled in skin analysis and active listening, I enhance client satisfaction and drive sales through effective communication and tailored solutions. Committed to delivering exceptional customer experiences and fostering brand loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cosmetician/Retail Sales Associate
Shoppers Drug Mart
11.2018 - 03.2020
- Provided personalized skincare consultations, enhancing client satisfaction with tailored product recommendations.
- Conducted skin analyses to identify individual client needs and recommend appropriate products.
- Supported sales initiatives through effective product demonstrations and customer engagement techniques.
- Collaborated with team members to maintain a well-organized and inviting retail environment.
- Managed inventory levels, ensuring availability of popular products and timely restocking.
- Responsibly handled cash out and lock up duties
Receptionist/Tax Associate
H&r Block
03.2017 - 07.2017
- Managed front desk operations, ensuring smooth daily workflow and exceptional visitor experiences.
- Scheduled appointments efficiently, maximizing availability for clients and improving overall service delivery.
- Performed accurate data entry and filing, maintaining organized client records for easy access.
- Coordinated visitor check-ins, providing necessary information and assistance to enhance customer satisfaction.
Mass Production Hot Food Associate
Sobeys
03.2016 - 01.2017
- Prepared large batches of hot food items following established food preparation standards.
- Monitored cooking equipment to ensure proper functioning and maintained cleanliness.
- Collaborated with team members to improve food preparation efficiency and workflow.
- Implemented safety compliance measures to maintain a secure kitchen environment.
Engraver/Sales Associate
Things Engraved
10.2015 - 04.2016
- Increased customer satisfaction through consistent follow-up on completed projects, ensuring they met expectations and addressing any concerns promptly.
- Developed a reputation for precision in detailed, intricate engravings that resulted in numerous repeat customers and referrals.
- Continuously updated knowledge of industry trends, materials, and tools to provide high-quality services to clients.
- Leveraged artistic skills to create visually appealing designs that exceeded client expectations on custom projects.
Education
Diploma - Accounting And Payroll
Cdi College
Edmonton, AB08-2015
Diploma - Business Administration
Reeves College
Edmonton, AB01-2011
Skills
- Brand awareness
- Friendly communication
- Hand-eye coordination
- Marketing and sales
- Efficient multitasking
- Maintaining cleanliness
- Food safety
- Food storage
- Organization skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Data inputting
- Office administration
Certification
intermediate first aid & bronze cross,
proserve
Timeline
Cosmetician/Retail Sales Associate
Shoppers Drug Mart
11.2018 - 03.2020
Receptionist/Tax Associate
H&r Block
03.2017 - 07.2017
Mass Production Hot Food Associate
Sobeys
03.2016 - 01.2017
Engraver/Sales Associate
Things Engraved
10.2015 - 04.2016
Diploma - Accounting And Payroll
Cdi College
Diploma - Business Administration
Reeves College