Alankrutha Diddi
Waterdown,ON
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
4
4
years of professional experience
Work History
Shift Manager
Harvey's Serving Swiss Chalet
02.2023 - Current
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Tracked receipts, employee hours, and inventory movements.
- Manage daily cash intake by counting out registers and tabulating profits.
- Position skilled staff in key areas throughout shift to optimize department productivity.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Frontline Member Associate
Harvey's Serving Swiss Chalet
07.2022 - 01.2023
- Improved customer satisfaction by addressing and resolving inquiries promptly and professionally.
- Enhanced team efficiency by providing assistance to coworkers during peak hours.
- Streamlined the checkout process for quicker transactions and increased customer satisfaction.
- Achieved a high level of member retention through exceptional interpersonal skills and relationship-building efforts.
- Contributed to an increase in sales by promoting membership benefits and highlighting additional products or services.
Intern
Design2Occupancy
02.2020 - 03.2022
- Worked on eQUEST software and analyzed the HVAC system layouts and also developing 3-dimensional simulation models of building designs.
- Attended and participated in meetings and brainstorming sessions with team members.
- Assisted in routine research, investigations and special projects to support work of assigned department.
- Provided project progress updates and proposed solutions to issues.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Prepared project presentations and reports to assist senior staff.
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Interacted with customers by phone, email, or in-person to provide information.
Education
Master Of Mechanical Engineering
University of Ontario Institute of Technology
Oshawa, ON06.2022
Bachelor of Technology: Mechanical Engineering
Gokaraju Rangaraju Institute of Eng. And Tech.
Hyderabad, India09.2020
Skills
- AutoCAD
- eQUEST modeling
- Java
- MS Word AND Excel
- Staff Development
- Solidworks
- Safety Compliance
- Inventory Control
- Equipment Troubleshooting
- Quality Assurance
- Team Development
- Supply Ordering
Accomplishments
- Presented a paper titled “Assessment of wear properties on low temperature molten salt bath Nitriding on Austenitic Stainless Steel” in the International Conference on Advanced Light-Weight Materials and Structures-2020 and got published it on science direct.
- Participated in Go-Kart (NKRC), a national competition held in Bhopal, India. Worked with a manufacturing industry to design and manufacture the kart.
- Completed 2 weeks Project Work Training on Steam Turbines and Gas Turbines at BHEL, Hyderabad.
- Participated as a volunteer for the 8th International Conference on Material Processing and Characterization (ICMPC-2018) and 9th ICMPC-2019 Mechanical Engineering, GRIET.
Languages
English
Hindi
Telugu
Timeline
Shift Manager
Harvey's Serving Swiss Chalet
02.2023 - Current
Frontline Member Associate
Harvey's Serving Swiss Chalet
07.2022 - 01.2023
Intern
Design2Occupancy
02.2020 - 03.2022
Master Of Mechanical Engineering
University of Ontario Institute of Technology
Bachelor of Technology: Mechanical Engineering
Gokaraju Rangaraju Institute of Eng. And Tech.
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