Alankar Virdi
Mississauga,Ontario
Summary
Results-driven professional with a proven ability to enhance operations and implement effective processes. Skilled in improving team performance, managing projects, and driving strategic initiatives to achieve business objectives. Experienced in evaluating and developing talent, streamlining workflows, and fostering innovation for sustained growth. Adept at problem-solving and optimizing processes, with a strong understanding of technology, social media, and sales to support organizational success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Admission Support Center Representative
Herzing College
Toronto, Ontario
04.2023 - Current
- Provided program details, guided prospective students through the admissions process, and scheduled advisor sessions.
- Addressed student inquiries, ensured timely follow-ups, and maintained accurate records using CRM software.
- Delivered exceptional customer service, building strong relationships to enhance the student enrolment experience.
- Scheduled and coordinated advisor meetings, ensuring seamless communication and follow-ups with students.
Manager
EQUIIRE CONSULTING PRIVATE LIMITED
02.2020 - 12.2022
- Oversaw dispatch, freight brokerage, and TMS sales operations for key clients namely AKAAL LOGISTICS INC, RIG ON WHEELS LLC, and LYNKS TMS (now True TMS)
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Managed client relationships as primary point of contact.
- Prioritized exceptional customer service for clients and their customers
Account Manager
POZITIVE ENERGY LTD
03.2017 - 01.2020
- Provided exceptional customer service to clients, ensuring their satisfaction with our products and services.
- Effectively managed partner relationships, ensuring their needs were met and they were satisfied with our performance.
- Trained and mentored team members on customer service best practices, resulting in increased productivity and higher customer satisfaction ratings.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Negotiated contracts and closed agreements to maximize profits.
- Pitched to new clients by leveraging client base and targeting strategic partnerships.
Team Leader
GET EVERYTHING LTD (NOW POZITIVE VALUE LTD) UK
08.2016 - 02.2017
- Managed a team of 10 call center agents to meet or exceed daily, weekly, and monthly sales targets
- Provided ongoing coaching, training, and feedback to team members to improve their sales performance and customer service skills
- Created and maintained reports and documentation related to team performance and sales results
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Education
Post Graduate College Diploma - Business Management - International Business
Lambton College
Mississauga, ON08-2024
Master of Arts - English Language And Literature
Punjab University
Chandigarh, India2021
B.A. (Honors) - English Language And Literature (Hons.)
Khalsa College
Amritsar, Punjab, India2019
Skills
- Managing Operations and Efficiency
- Administration and Reporting
- Hiring and Training
- Training and Development
- Team Leadership
- Key Accounts and Territory Management
- Salesforce Management
- Customer Relationship Management
- Customer Service
- Strategic Planning
- Calm Under Pressure
- Process Improvement
- Business Development
- MS Office
Certification
Foundations of Digital Marketing and E-commerce, Google - Dec 2022
Credential ID ZVZJFDXTBSQD
Timeline
Admission Support Center Representative
Herzing College
04.2023 - Current
Manager
EQUIIRE CONSULTING PRIVATE LIMITED
02.2020 - 12.2022
Account Manager
POZITIVE ENERGY LTD
03.2017 - 01.2020
Team Leader
GET EVERYTHING LTD (NOW POZITIVE VALUE LTD) UK
08.2016 - 02.2017
Master of Arts - English Language And Literature
Punjab University
B.A. (Honors) - English Language And Literature (Hons.)
Khalsa College
Post Graduate College Diploma - Business Management - International Business
Lambton College
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