Alanis Tornero
Covina
Summary
Motivated Retail Sales Associate with a strong performance history at Porto's Bakery and Cafe, specializing in exceptional customer service and accurate cash handling. Known for meeting and exceeding sales goals through clear communication and effective teamwork. Flexible and dependable, I excel in fast-paced settings while maintaining a clean and organized environment to support a positive customer experience. I enjoy interacting with guests and creating a welcoming atmosphere. I bring a positive attitude, strong work ethic, and the ability to adapt quickly. I am eager to learn and continuously develop new skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Retail Sales Associate Cashier
Porto's Bakery And Cafe
06.2023 - 11.2025
- Assisted customers with product inquiries and recommendations.
- Operated cash register, accurately processing transactions and handling cash.
- Maintained clean and organized sales floor to enhance customer experience.
- Collaborated with team members to achieve daily sales goals.
- Assisted customers by answering questions and fulfilling requests.
- Worked collaboratively within a diverse team of associates reflecting varied backgrounds and experiences.
- Assisted various departments across the floor when needed, and upheld the company's standards.
- Worked in both the Bakery department as a server/cashier and the Preorder department as an order assembler, sales associate in the front, cake specialist, as well as a cashier.
Education
Bachelor of Arts - Architecture
California State Polytechnic University, Pomona
Pomona, CA05-2028
High School Diploma -
South Hills High School
West Covina, CA06-2023
Skills
- Quick learner
- Customer service
- Patience and empathy
- Cleanliness and hygiene
- Cash handling accuracy
- Goal-oriented mindset
- Customer engagement
- Adaptable and flexible
- Problem-solving abilities
- Effective communication
- Resilience under pressure
- Team collaboration
- Multitasking and organization
- Reliable and responsible
Accomplishments
My efficiency, positive attitude, and exceptional service in the Bakery Department led to my promotion to Porto's Preorder Department.
Certification
California Food Handlers Card
Certificate #: 6439090
Date of Completion: 6/27/2023
Expiration Date: 6/27/2026
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Designing and Printing 3D Models
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Graphic Design
- Interior Design
- Photography
- Homelessness Outreach
- Participating in fundraising events to support local charities, schools, or community projects
Timeline
Retail Sales Associate Cashier
Porto's Bakery And Cafe
06.2023 - 11.2025
Bachelor of Arts - Architecture
California State Polytechnic University, Pomona
High School Diploma -
South Hills High School