Alanis Sutari
Kamloops,BC
Summary
Results-driven administrator with 2 years of experience excelling in prioritizing and resolving multiple tasks in a timely manner. Proficient problem-solver skilled in managing workloads while seamlessly greeting visitors, answering calls, and fulfilling staff requests. Dynamic personality with a can do it attitude and known for fostering a professional and welcoming atmosphere, creating an upbeat work environment that enhances productivity and employee satisfaction.
Overview
4
4
years of professional experience
Work History
Auto Insurance Agent
Hub International Insurance Brokers
Kamloops, BC
09.2023 - Current
- Assessed customer needs and provided appropriate insurance solutions.
- Developed and maintained relationships with existing customers to ensure satisfaction and renewals.
- Conducted policy reviews for customers to identify potential gaps in coverage or additional coverage options.
- Collaborated with underwriters to obtain quotes and negotiate terms of policies.
- Ensured compliance with state regulations regarding auto insurance policies.
- Processed applications, endorsements, cancellations, reinstatements, audits, and renewals efficiently and accurately.
- Participated in continuing education courses related to auto insurance products.
- Analyzed data from various sources such as credit reports or motor vehicle records when preparing risk assessments for clients.
- Followed up regularly with customers regarding their policies or any outstanding issues they may have had.
Server
Varsha Indian Kitchen
Victoria, BC
04.2023 - 07.2023
- Bussed and reset tables to keep dining room and work areas clean
- Explained menu items and suggested appropriate options for food allergy concerns
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Collaborated seamlessly with kitchen and bar staff, fostering effective communication and coordination for smooth service flow.
Back Office Administrator
Fernhill Financial Corporation
Victoria, BC
01.2022 - 02.2023
- Prepared schedule for back-office tasks and employees' daily functions
- Kept management informed by reviewing and analyzing special reports, summarizing information and identifying trends
- Used critical thinking to break down customer problems, evaluate solutions and make decisions
- Aiding correspondence for office, such as emails, letters, packages, and phone calls
- Carried out deposits, withdrawals, transfers instructions for all investment accounts and ensured diligent follow-up with financial institutions.
Senior Sales Associate
7-Eleven
Nanaimo, BC
04.2021 - 10.2021
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Helping customers with using new investment portal to view their transactions and quarterly statements
- Operated point of sale equipment and returned cash, coin, payment cards and receipts to clients
- Assisted sales manager in creating detailed plan-o-grams to maximize space and optimize display for merchandise
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Monitored cigarette and lottery sales as well as making sure all numbers reconciled
- Received shipments, signed off on packages and documented incoming items in computer system
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Sales Associate
Hudsons Bay
Nanaimo, BC
11.2019 - 12.2020
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Answered incoming telephone calls to provide store, products and services information
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Won store sales competition for selling 13 credit cards in 3 days
- Prepared merchandise for sales floor by pricing or tagging
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Post Degree Diploma in Business -
Vancouver Island University
01.2021
Bachelors in Accounting & Finance -
University of Mumbai
01.2018
Skills
- Team Player
- Excellent communication skills
- Customer- and service oriented
- Attention to Detail
- Cold-Calling
- Goal-Oriented
References
- Madhu Arora, 778-268-0087, madhu.arora1401@gmail.com
- Jared Webb, 250-812-4274, jared@designwealth.ca
Timeline
Auto Insurance Agent
Hub International Insurance Brokers
09.2023 - Current
Server
Varsha Indian Kitchen
04.2023 - 07.2023
Back Office Administrator
Fernhill Financial Corporation
01.2022 - 02.2023
Senior Sales Associate
7-Eleven
04.2021 - 10.2021
Sales Associate
Hudsons Bay
11.2019 - 12.2020
Post Degree Diploma in Business -
Vancouver Island University
Bachelors in Accounting & Finance -
University of Mumbai
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