Summary
Overview
Work History
Education
Skills
ECE UNITS EARNED
Timeline
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Alanis Bandy-Valdivia

Alanis Bandy-Valdivia

Fremont

Summary

Hardworking and reliable employee with an extensive background in operating cash registers, stocking merchandise, and providing excellent customer service. Highly organized, proactive, and punctual. Using great problem-solving skills to quickly resolve guest issues. Engaging with a personable demeanor to remain calm when dealing with hostile customers. Contributes to smooth front-end operations, and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.

Overview

5
5
years of professional experience

Work History

Men's Floor Manager

Macys Department Store
Palo Alto
09.2019 - 12.2021
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Assigned tasks to team members in accordance with their skillset.
  • Directed efficient store recoveries to keep merchandise organized and presentable for customers.
  • Promoted teamwork among team members by encouraging collaboration on projects or initiatives.
  • Ensured that all staff members adhered to safety guidelines and regulations.
  • Analyzed customer feedback data to identify areas of improvement in service quality.
  • Maintained a safe, clean and organized floor environment.
  • Participated in meetings with upper management to discuss progress reports or operational updates.
  • Coached team members on customer service techniques and provided feedback on performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Completed day-to-day duties accurately and efficiently.

Retail Sales Associate Cashier

Target
Sunnyvale
10.2016 - 07.2017
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Operated a cash register to accurately process sales transactions.
  • Operated cash register by adhering to POS system processes and procedures when ringing sales and tendering correct change and receipts.
  • Welcomed customers, offering assistance to help find store items.
  • Greeted customers and provided excellent customer service.
  • Scanned items and checked pricing on cash register for accuracy.
  • Processed payments with cash, credit and debit cards, checks, gift cards, and store credits.
  • Promoted loyalty programs to increase customer retention.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Handled returns and exchanges according to established policies.
  • Provided information about products and services to customers.

Education

High School Diploma -

Mountain View High School
Mountain View, CA
06-2017

Some College (No Degree) -

Foothill College
Los Altos, CA

Skills

  • Point of sale
  • Cash handling
  • Customer service
  • Inventory management
  • Visual merchandising
  • Team building
  • Goal-oriented mindset
  • Time management
  • Reliable and responsible
  • Multitasking
  • Dependability
  • Welcoming Attitude

ECE UNITS EARNED

  • CHLD F001 > Child Growth & Development - Prenatal through Early Adulthood
  • CHLD F002 > Child Development II: Middle to Adolescences
  • CHLD F008 > Child, Family & Community
  • CHLD F051A > Affirm Diversity in Education
  • CHLD F089 > Curriculum for Early Care/ Education Program
  • CHLD F095 >Health/ Safety/ Nutrition Children's Programs

(Support Courses Taken) 

  • CHLD F050D > Infant/Toddler Development & Care

Timeline

Men's Floor Manager

Macys Department Store
09.2019 - 12.2021

Retail Sales Associate Cashier

Target
10.2016 - 07.2017

High School Diploma -

Mountain View High School

Some College (No Degree) -

Foothill College

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Alanis Bandy-Valdivia