Alani Arocha Leon
Mount Royal,QC
Summary
Proactive and dependable individual with experience in providing administrative support within university environments. Strong problem-solving abilities, keen willingness to learn, and exceptional communication and organizational skills. Thrives on embracing new challenges and driven to contribute to the achievement of organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Housing Stability Worker
Starling Community Services
11.2022 - 10.2024
- Provide intensive weekly home-based support to a caseload of 12-15 individuals and assist them to develop and execute strategies to promote housing stability
- Ensures the completion of all documentation including accurate and up-to-date participant goals, case notes, crisis plans, etc.
- Work from a trauma informed approach using progressive engagement, crisis intervention, harm reduction and motivational interviewing skills to engage and provide services
- Utilize local assessment tool to determine level of complexity and acuity to develop and execute individualized support plans
- Work in partnership with community agencies to gain resources and supports to maintain basic needs and improved quality of life for individual participants
- Assess complex situations and making appropriate decisions independently with minimal supervision
Addiction Treatment Worker
House of Friendship
08.2022 - 11.2022
- Supervise the residence
- Supervise participants during medication intake
- Complete documentation and data entry in line with agency and legislative requirements
- Assess complex situations and making appropriate decisions independently with minimal supervision, and as part of a team
Online Learning Student Employee
Wilfrid Laurier University
10.2015 - 08.2020
- Maintained confidentiality in handling sensitive information while performing administrative tasks
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries
- Expedited document processing with accurate data entry and timely filing
- Edited and proofread documents for accuracy and completeness
- Design and create course tools using Adobe InDesign
- Assist Educational Development team in various tasks for course development
- Provide general support to visitors
Education
Bachelor of Arts - Women & Gender Studies & Cultural Studies
Wilfrid Laurier University
Waterloo, ON04-2020
Skills
- Strong communication
- Excellent organizational skills
- Office administration
- Case management experience
- Issue resolution
- Experience in crisis intervention and conflict management
- Professional and mature
- Office software proficiency
Languages
English
Native or Bilingual
French
Professional Working
Spanish
Limited Working
Timeline
Housing Stability Worker
Starling Community Services
11.2022 - 10.2024
Addiction Treatment Worker
House of Friendship
08.2022 - 11.2022
Online Learning Student Employee
Wilfrid Laurier University
10.2015 - 08.2020
Bachelor of Arts - Women & Gender Studies & Cultural Studies
Wilfrid Laurier University
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