ALANE FEUTSEU KENMOGNE
Toronto,Canada
Summary
Value-driven marketing professional and bilingual communicator (English & French) with a passion for helping companies achieve their goals and enhance customer satisfaction. Skilled in online research, data analysis, and digital tools, with proven ability to evaluate information, ensure accuracy, and support decision-making. Enthusiastic, adaptable, and collaborative team player dedicated to fostering meaningful partnerships and delivering innovative solutions that align with business objectives. Experienced in customer service, sales, and digital marketing, with a strong mission to empower businesses through strategies that build customer loyalty, improve user experiences, and drive successful outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Store Associate
TJX Companies, Marshalls
09.2024 - Current
- Assist customers with product inquiries, selection, and purchases, ensuring a positive shopping experience.
- Maintain accurate transaction processing, including sales, returns, and exchanges.
- Organize inventory, manage stock levels, and ensure store displays meet company standards.
- Conduct price checks and verify product information for accuracy.
- Collaborate with team members to support store operations and meet daily performance goals.
Customer Service Representative
UBA Bank
01.2023 - 01.2024
- Researched and verified customer information to resolve account issues with accuracy.
- Guided users through digital banking tools (ATMs, online platforms) to improve adoption.
- Collaborated across departments to ensure data accuracy and efficiency.
- Provided bilingual support (English & French) to meet diverse customer needs.
Sales Associate
Source Du Pays S.A.
11.2022 - 02.2023
- Processed customer transactions with precision and maintained accurate records.
- Tracked and analyzed sales performance metrics, identifying market trends.
- Demonstrated product features and communicated benefits tailored to customer needs.
- Supported clean data reporting for management and store performance monitoring.
Sales Associate
Dovv Distribution SARL
01.2022 - 10.2022
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Proposed merchandising improvements that boosted sales by 40%.
- Used digital tools to handle inquiries, troubleshoot issues, and manage transactions.
- Navigated multiple systems simultaneously, ensuring accuracy while assisting clients.
Education
Advance Diploma - Business Administration And Marketing
Seneca Polytechnic
North York, Canada12-2026
Undergraduate - Marketing, Trade, And Sales
Yaoundé Internation Business School
Yaoundé, Cameroon12-2023
Skills
- Languages: English (Proficient), French (Native)
- Data & Analysis: Data entry, data evaluation, research, Excel (pivot tables, formulas, charts), Google Sheets
- Digital Tools: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), WordPress, Google Workspace
- Marketing & Advertising: Digital marketing foundations, online content management, customer engagement
- Other: Online research, problem-solving, adaptability, time management, teamwork, cultural awareness
- Customer assistance
- Team collaboration
- Product display
- Customer service
Languages
French
Native or Bilingual
English
Professional Working
Certification
- Digital Marketing Foundations
- Zendesk Customer Service Professional Certificate
Timeline
Store Associate
TJX Companies, Marshalls
09.2024 - Current
Customer Service Representative
UBA Bank
01.2023 - 01.2024
Sales Associate
Source Du Pays S.A.
11.2022 - 02.2023
Sales Associate
Dovv Distribution SARL
01.2022 - 10.2022
Advance Diploma - Business Administration And Marketing
Seneca Polytechnic
Undergraduate - Marketing, Trade, And Sales
Yaoundé Internation Business School
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