Alan David Hermosillo
San Jose
Summary
Detail oriented with proven expertise in customer relationship management and preventative maintenance. Skilled in problem-solving and collaborating with diverse teams to enhance service quality and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Water Technician
Culligan Quench
Hayward
06.2024 - Current
- Performed preventative maintenance on water treatment systems including pumps, filters, softeners, and chlorinators.
- Inspected water quality and levels and reported findings to supervisors.
- Cleaned and maintained tanks, filter beds and other work areas.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
Cable Technician
ITG
Alviso
04.2022 - 05.2025
- Collaborated with team members to improve installation efficiency and safety procedures.
- Provided customer support by explaining service options and resolving inquiries.
- Repaired faulty connections by removing old wiring and replacing it with new wiring as needed.
- Collaborated with customers to explain services available and answer questions about technical issues.
- Set up service for customers by installing, connecting, testing or adjusting equipment.
- Installed and tested coaxial cable, fiber optic cables, and other related equipment.
- Performed maintenance activities on existing cable systems, including troubleshooting problems with signal strength or clarity.
- Installed, maintained, and repaired residential cable systems.
Skills
- Customer relationship management
- Problem solving
- Equipment maintenance
- Multitasking Abilities
- Troubleshooting skills
- Decision-making
Languages
English
Professional
Spanish
Professional
Timeline
Water Technician
Culligan Quench
06.2024 - Current
Cable Technician
ITG
04.2022 - 05.2025
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