Alanah Alesana
Oakland
Summary
Experienced with monitoring and coordinating security operations. Utilizes communication and problem-solving skills to ensure swift and effective responses. Track record of maintaining safety and security through diligent and efficient practices.
Overview
6
6
years of professional experience
Work History
Security Dispatcher
Namdar Realty
11.2025 - Current
- Received emergency and non-emergency calls to dispatch security service and medical assistance.
- Streamlined the information-sharing process with external agencies such as the police department during collaborative operations.
- Supported successful event management by coordinating security resources, access control points, and crowd control measures effectively during special events or emergencies.
- Assisted callers in emergency situations with appropriate information and support.
Security Dispatcher
Professional Security Consultants
08.2025 - 11.2025
- Developed and implemented standard operating procedures for dispatch activities.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
- Enhanced security response times by efficiently dispatching officers to incidents and alarms.
- Trained new dispatchers on company protocols, software systems, and effective communication techniques for better team performance.
Security Dispatcher
Allied Universal Security Services
03.2024 - 08.2025
- Monitored security systems and communication channels to ensure rapid response to incidents.
- Coordinated dispatch operations, prioritizing emergency calls for efficient resource allocation.
- Trained new dispatch staff on protocols and use of surveillance technology.
- Operated and monitored fire alarm and security CCTV systems to maintain building safety.
Customer Service Supervisor
Citizen Canine
04.2022 - 07.2024
- Supervised customer service team, ensuring high-quality support and efficient resolution of inquiries.
- Developed training materials to enhance staff performance and improve customer interaction techniques.
- Implemented process improvements that streamlined operations and increased overall customer satisfaction.
- Resolved escalated customer issues by employing conflict resolution strategies and fostering positive relationships.
Amazon Fresh Warehouse
02.2020 - 07.2020
- Located and packaged items within a timely manner for customer orders
- Lifted packages and items weighing 20 pounds or more
- Searched for merchandise within warehouse for item pick list
- Organize and stocked merchandise
Retail Associate
The Fudgery
08.2019 - 01.2020
- Greet and assist customers in a timely manner
- Handle cash transactions
- Advertise and gain customer attention to sell store products
- Assist work team with product restockment
Retail Associate
Kohl’s
07.2021 - 01.2022
- Assisted customers with returns and purchases
- Searched and collected needed data for store merchandise
- Sorted and organized merchandise according to assigned location
- Unloaded store shipments along with coworkers and managers in the morning
Retail Associate
Bed Bath & Beyond
09.2021 - 04.2022
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Trained new staff on operational procedures and customer service standards.
- Conducted regular audits of merchandise displays for compliance with company guidelines.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
Education
High School Diploma -
Ida B. Wells High School
San Francisco, CA06-2020
Skills
- Daily reports
- Listening skills
- Attention to detail
- Multitasking Abilities
- Team leadership
- Data entry
- Incident reporting
- Problem-solving abilities
Timeline
Security Dispatcher
Namdar Realty
11.2025 - Current
Security Dispatcher
Professional Security Consultants
08.2025 - 11.2025
Security Dispatcher
Allied Universal Security Services
03.2024 - 08.2025
Customer Service Supervisor
Citizen Canine
04.2022 - 07.2024
Retail Associate
Bed Bath & Beyond
09.2021 - 04.2022
Retail Associate
Kohl’s
07.2021 - 01.2022
Amazon Fresh Warehouse
02.2020 - 07.2020
Retail Associate
The Fudgery
08.2019 - 01.2020
High School Diploma -
Ida B. Wells High School