Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Alana Wells

Harrison Hot Springs,Canada

Summary

Dynamic food and beverage professional with extensive experience at Dennys Restaurant, excelling in customer service and cash handling. Proven ability to enhance guest experiences through menu knowledge and conflict resolution. Recognized for training new staff and maintaining high satisfaction levels, ensuring efficient operations in fast-paced environments.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Server/bartender

Mission Golf course Restaurant
Mission, BC
04.2025 - Current
  • Delivered restaurant menu items to elevate customer dining experiences.
  • Demonstrated exceptional customer service skills, resulting in high satisfaction levels.
  • Collaborated with guests to address needs and guarantee quality service.
  • Accurately took customer orders in a timely manner.
  • Executed opening and closing duties, including setting up dining area and restocking supplies.

Food and Beverage Server

Dennys Restaurant
Abbotsford, BC
06.2022 - 02.2025
  • Served breakfast, lunch, and dinner menu items efficiently during high-volume periods.
  • Managed customer complaints professionally, ensuring quality service under pressure.
  • Utilized knowledge of menu offerings and POS operations to enhance guest experiences.
  • Liaised with guests to provide tailored service and build strong clientele relationships.
  • Maintained cash-out efficiency, processing cash and debit/MasterCard transactions accurately.
  • Achieved Serving it Right certification for responsible alcohol service.
  • Demonstrated extensive restaurant and customer service experience in fast-paced environments.
  • Gained supervisory skills through restaurant management roles.

Food and Beverage Server/supervisor

Egglicious Café and Grill
Toronto, Ontario
05.2011 - 01.2020
  • Orchestrated breakfast, lunch, and dinner service for guests to enhance dining efficiency.
  • Maintained comprehensive menu knowledge and advanced computer skills for seamless operations.
  • Memorized regular customer orders, demonstrating high organization and pressure management capabilities.
  • Facilitated end-of-day sales transactions, handling cash and debit payments accurately.
  • Trained new servers, assigning sections and side duties effectively.

Education

High School Diploma -

Caribou High School
Burnaby, Columbia, British
06-1978

Skills

  • Customer service excellence
  • Order accuracy
  • Cash handling expertise
  • Menu knowledge
  • Point of sale operations
  • Time management skills
  • Conflict resolution strategies
  • Client relationship management
  • Employee training and development

References

Reference: Available upon request

Certification

  • Serving It Right Cerfication

Timeline

Server/bartender

Mission Golf course Restaurant
04.2025 - Current

Food and Beverage Server

Dennys Restaurant
06.2022 - 02.2025

Food and Beverage Server/supervisor

Egglicious Café and Grill
05.2011 - 01.2020

High School Diploma -

Caribou High School

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Alana Wells