Summary
Work History
Education
Skills
Work Preference
Certifications
Timeline
OfficeManager
Alana Ward

Alana Ward

Marketer
Sherkston,ON

Summary

A diligent and performance-driven Business Marketing graduate with a proactive approach to constructing innovative marketing strategies and effectively implementing them. Demonstrating proficiency in project management, coupled with an exceptional ability to cultivate customer relationships. Possesses strong leadership qualities essential for successful project execution and team coordination.

Work History

Meta Marketing Pro

Accenture
10.2023 - Current
  • Delivered comprehensive meetings on Meta advertising best practices, offering insights into target market audiences, objective strategies, and budgetary recommendations for clients, advertisers, and marketing agencies.
  • Spearheaded information-gathering calls during discovery sessions with diverse clients, acquiring a deeper understanding of their marketing goals and available budgets.
  • Collaborated with clients to enhance existing advertisements and craft new, optimized campaigns designed to streamline the entire marketing funnel.
  • Directed and supervised marketing initiatives for a diverse portfolio of 150+ advertisers and clients, proactively addressing their needs to ensure ongoing satisfaction and the attainment of desired profit levels and performance metrics.
  • Executed Meta marketing strategies with efficiency, aligning them seamlessly with clients' goals and objectives, all while meticulously tracking and reporting on key metrics for marketing campaign evaluation.



Food and Beverage Server

Boston Pizza, Bar and Grill, Sherkston Shores Resort
05.2022 - 10.2023
  • Proficiently managed the POS system to input customer orders, execute bill splitting, and accurately administer bills, ensuring precision in itemizing each order.
  • Diligently attended to customer needs, proactively observing the dining process to anticipate requirements such as condiments, napkins, and refills, while ensuring optimal service for every table within my assigned section.
  • Demonstrated composure and efficiency in high-pressure situations with simultaneous multiple seatings, successfully catering to large reservations exceeding 20 customers with a commitment to seamless service.

Food and Beverage Server

Beach House Restaurant
05.2022 - 09.2022
  • Officially greeted arriving guests at the restaurant, orchestrating their seating in the designated section with menus readily available, promptly taking drink orders upon seating.
  • Managed the entire order process, from taking guest orders to overseeing the proper presentation of meals, while ensuring swift service by coordinating with the kitchen, and attentively addressed guest needs.
  • Effectively coordinated large reservations with specific requests, proficiently ensuring accurate attention to all guests' needs while organizing a seamless and attentive dining experience.

Personal Assistant

Martindale dental St. Catherines
01.2019 - 07.2019
  • Provided comprehensive support to the Operations Manager of St. Catharines and Burlington Martindale Dental offices.
  • Conducted diverse tasks including purchasing reports, handling insurance reports, proficiently managing data entry, and organizing file rooms.
  • Contributed to marketing efforts by creating engaging brochures for new products, ensuring effective communication of offerings.
  • Oversaw personal and professional calendars and coordinated appointments for future events.

Guest Services Coordinator

Sherkston Shores Resort
05.2019 - 10.2019
  • Facilitated reservation bookings for guests via phone, attentively addressing their requirements and guaranteeing an exceptional experience during their stay at Sherkston Shores.
  • Consistently pursued effective resolutions to customer concerns and diligently ensured complete satisfaction, resolving issues promptly to prevent further grievances.
  • Assisted guests in locating their accommodations and adeptly managed room preferences, striving to surpass their expectations and enhance their overall experience at the resort..

Education

Business Marketing Diploma - Marketing

Fanshawe College
London, ON
10.2023

High School Diploma -

A.N. Myer Secondary School
Niagara Falls, ON
07.2019

Skills

  • Ability to work under pressure in a fast-paced environment efficiently
  • Qualification to help clients get their required results
  • Strong communication skills and people-oriented
  • Focused on the client's overall experience and satisfaction
  • Building lasting customer relations to allow for repeat loyal clients
  • Customer and Market Research
  • Social Media Management and Marketing Strategy
  • Digital Marketing and Advertising
  • Analytics and SEO
  • Proficient in CRM Software, Wordpress, Microsoft Office, Adobe Applications, Content Management Platforms
  • Brand Development
  • Content Creation and Graphic Design

Work Preference

Work Type

Full Time

Work Location

HybridRemoteOn-Site

Important To Me

Career advancementWork from home optionPersonal development programsWork-life balanceHealthcare benefits

Certifications

  • Inbound - HubSpot Academy - Issued January 2023
  • The Complete Digital Marketing Course - Udemy - Issued January 2023
  • Digital Design Masterclass For Graphic Designers - Udemy - Issued December 2023
  • The Branding Masterclass The Entire Brand Design Process - Udemy - Issued December 2023

Timeline

Meta Marketing Pro

Accenture
10.2023 - Current

Food and Beverage Server

Boston Pizza, Bar and Grill, Sherkston Shores Resort
05.2022 - 10.2023

Food and Beverage Server

Beach House Restaurant
05.2022 - 09.2022

Guest Services Coordinator

Sherkston Shores Resort
05.2019 - 10.2019

Personal Assistant

Martindale dental St. Catherines
01.2019 - 07.2019

Business Marketing Diploma - Marketing

Fanshawe College

High School Diploma -

A.N. Myer Secondary School

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Alana WardMarketer