Alana Waite
Sandy Cove,MB
Summary
Dynamic leader with a proven track record at Smittys Restaurant and Lounge & Selkirk Inn, excelling in hospitality management and operations. Skilled in guest accommodations and special event coordination. Leveraging strong organizational and interpersonal skills, I effectively manage a team of 50 employees.
Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity.
Overview
21
21
years of professional experience
Work History
Restaurant and Hotel General Manager
Smittys Restaurant and Lounge & Selkirk Inn
10.2012 - Current
- Hire and train new employees, demonstrating best methods for serving clients and guests.
- Greet and assist guests by gathering information pertaining to reservations or requests.
- Oversee day-to-day operations of the restaurant and hotel.
- Billing for government agencies at Hotel.
- Oversee maintenance in hotel and restaurant. Coordinate all projects with contractors.
- Book large groups for weddings, seminars, conferences, and other events.
- Handle customer complaints and ensure customer satisfaction
- Increase customer service ratings through personable service.
- Monitor inventory and order supplies
- Evaluate business data to identify opportunities for improvement.
- Develop and implement promotional strategies to increase occupancy.
- Solicit and review guest feedback and promptly resolve complaints.
- Assist with development and distribution of marketing and materials for facility.
- Ensure compliance with health and safety regulations.
- Developed a Workplace and Safety Program. Trained all staff and committee members. Organize and lead quarterly safety inspections and meetings.
- Co Chair of Health and Safety Committee.
- Communicate all promotions and events to staff including any necessary training.
Secretary III
Health Sciences Centre
09.2005 - 10.2011
- Secretary to Section Head of Respiratory Medicine.
- Secretary for 5 physicians.
- Responded to emails and other correspondence.
- Managed outlook calendars for 4 physicians.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Prepared documentation for various insurance companies.
- Assisted coworkers and staff members with special tasks on daily basis.
- Medical transcription for Respiratory, Sleep Disorders and Tuberculosis.
- Travel - booking and reimbursements.
- Various billing to insurance companies, lawyers offices, workers compensation etc.
Interim Education Coordinator
Health Sciences Centre
04.2010 - 09.2011
- Developed and maintained orientation manual for residents and trainees.
- Prepared annual on call and rotation schedules.
- Prepared and distributed weekly/monthly section rounds programs, journal club and catering.
- Compiled data for Royal College Internal review.
- Distributed agendas, took and prepared minutes as required.
- Prepared attending and consult schedules.
- Prepare, maintain and distribute student teaching/rounds schedule.
Medical Claims Adjuster
Great West Life
09.2003 - 10.2005
- Managed large volume of medical claims on daily basis.
- Processed claims according to provincial regulations and contract standards and provisions.
- Met required quotas quarterly.
- Data entry and filing.
- Contacting client and physician offices to obtain all required information.
Education
WHMIS -
WHMIS
Winnipeg10-2024
Smart Choices Certification -
Smart Choices
Winnipeg08-2022
CPR - CPR
CPR
Winnipeg06-2022
Food Handlers Certification -
Food Handlers Certification
Winnipeg05-2021
PHIA -
PHIA
Health Sciences Centre10-2005
Medical Office Assistant - Medical
Success CompuCollege
Winnipeg07-2003
Medical Terminology - Medical Terminology 98%
Success CompuCollege
Winnipeg07-2003
GED -
GED
Winnipeg01-1991
Skills
- Typing 60 WPM
- Medical Transcription
- Hospitality Management
- Operations Management
- Vendor interaction
- Special Event Coordination
- Social media networking
- Guest retention
- Reservations Management
- Outstanding communication skills
- Food and Beverage Operations
- Talented leader
Languages
English
Full Professional
Timeline
Restaurant and Hotel General Manager
Smittys Restaurant and Lounge & Selkirk Inn
10.2012 - Current
Interim Education Coordinator
Health Sciences Centre
04.2010 - 09.2011
Secretary III
Health Sciences Centre
09.2005 - 10.2011
Medical Claims Adjuster
Great West Life
09.2003 - 10.2005
WHMIS -
WHMIS
Smart Choices Certification -
Smart Choices
CPR - CPR
CPR
Food Handlers Certification -
Food Handlers Certification
PHIA -
PHIA
Medical Office Assistant - Medical
Success CompuCollege
Medical Terminology - Medical Terminology 98%
Success CompuCollege
GED -
GED
Similar Profiles
Arooj NadeemArooj Nadeem
Assistance General Manager at Smittys Restaurant And LoungeAssistance General Manager at Smittys Restaurant And Lounge
Courtney SherryCourtney Sherry
FOH Team Member at Bookmakers Restaurant And Lounge, Holiday InnFOH Team Member at Bookmakers Restaurant And Lounge, Holiday Inn
Nazir KassamNazir Kassam
Hotel Manager at Selkirk InnHotel Manager at Selkirk Inn