Dynamic leader with a proven track record at Smittys Restaurant and Lounge & Selkirk Inn, excelling in hospitality management and operations. Skilled in guest accommodations and special event coordination. Leveraging strong organizational and interpersonal skills, I effectively manage a team of 50 employees.
Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity.
Overview
21
21
years of professional experience
Work History
Restaurant and Hotel General Manager
Smittys Restaurant and Lounge & Selkirk Inn
10.2012 - Current
Hire and train new employees, demonstrating best methods for serving clients and guests.
Greet and assist guests by gathering information pertaining to reservations or requests.
Oversee day-to-day operations of the restaurant and hotel.
Billing for government agencies at Hotel.
Oversee maintenance in hotel and restaurant. Coordinate all projects with contractors.
Book large groups for weddings, seminars, conferences, and other events.
Handle customer complaints and ensure customer satisfaction
Increase customer service ratings through personable service.
Monitor inventory and order supplies
Evaluate business data to identify opportunities for improvement.
Develop and implement promotional strategies to increase occupancy.
Solicit and review guest feedback and promptly resolve complaints.
Assist with development and distribution of marketing and materials for facility.
Ensure compliance with health and safety regulations.
Developed a Workplace and Safety Program. Trained all staff and committee members. Organize and lead quarterly safety inspections and meetings.
Co Chair of Health and Safety Committee.
Communicate all promotions and events to staff including any necessary training.
Secretary III
Health Sciences Centre
09.2005 - 10.2011
Secretary to Section Head of Respiratory Medicine.
Secretary for 5 physicians.
Responded to emails and other correspondence.
Managed outlook calendars for 4 physicians.
Provided clerical support to company employees by copying, faxing, and filing documents.
Entered data into system and updated customer contacts with information to keep records current.
Maintained electronic filing systems and categorized documents.
Prepared documentation for various insurance companies.
Assisted coworkers and staff members with special tasks on daily basis.
Medical transcription for Respiratory, Sleep Disorders and Tuberculosis.
Travel - booking and reimbursements.
Various billing to insurance companies, lawyers offices, workers compensation etc.
Interim Education Coordinator
Health Sciences Centre
04.2010 - 09.2011
Developed and maintained orientation manual for residents and trainees.
Prepared annual on call and rotation schedules.
Prepared and distributed weekly/monthly section rounds programs, journal club and catering.
Compiled data for Royal College Internal review.
Distributed agendas, took and prepared minutes as required.
Prepared attending and consult schedules.
Prepare, maintain and distribute student teaching/rounds schedule.
Medical Claims Adjuster
Great West Life
09.2003 - 10.2005
Managed large volume of medical claims on daily basis.
Processed claims according to provincial regulations and contract standards and provisions.
Met required quotas quarterly.
Data entry and filing.
Contacting client and physician offices to obtain all required information.
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