Alana Strang

Providing guests with excellent customer service to ensure that there visit to Grouse exceeds expectations. This includes: -

• Providing guests with activities, shows, restaurant and safety information.
• Assist with day to day operations to ensure the smooth running of guest services.
• Answer questions from guests, and provide ticket option advice.

• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Increased guest retention by maintaining a welcoming and organized reception area.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
• Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Confirmed appointments, communicated with clients, and updated client records.
• Expedited check-in and check-out procedures for guests.