Alana Spadafora

Administrative Support:

• Provide dedicated administrative support to the Vice President of People & Culture and the Vice President of Operations.
• Offer assistance to key personnel in the People & Culture and Operations departments, including General Managers, Directors, and Regional Vice Presidents.

Communication and Presentation:

• Exhibit excellent written and verbal communication skills.
• Showcase exceptional presentation skills with comfort in public speaking engagements.

Administrative Management:

• Manage complex calendars, emphasizing the proper allocation of executive availability.
• Orchestrate successful conferences, handling all aspects of associated travel, facilities, and support services.

Travel Coordination:

• Coordinate domestic and international travel arrangements, including airfare, hotel, and ground transportation.
• Provide detailed itineraries for all travelers, ensuring smooth logistics.

Event Planning and Coordination:

• Coordinate company-wide announcements, book conference rooms, and manage catering for annual staff development forums.
• Plan and implement successful fundraising events with partner organizations, such as Starlight Children’s Foundation Canada.

Data Management:

• Develop and update spreadsheets and databases to track, analyze, and report on performance and sales data.
• Process invoices for market data subscriptions, continuing education, memberships, contractor employees, etc.

Policy Implementation and Core Duties:

• Assist in coordinating the implementation of policies and practices across the organization.
• Manage core duties, including negotiations, grievances/arbitrations, and contract maintenance.
• Oversee responsibilities related to pensions, long-term disability, pay equity, health & safety, benefits, WSIB, EI, training, and organizing assistance.
• Engage in political action, the promotion of public education, communication, professional development, teacher education, certification, qualifications, and educational research.
• Address issues related to Professional Colleges, special education, field assignments, and special assignments.

Executive Support and Administrative Coordination:

• Provide comprehensive support to the Executive Director of Communications, Marketing, Research, and Brand.
  Efficiently manage calendars and emails, coordinating and scheduling internal/external meetings, and handling the required logistics.

Document Revision and Proofreading:

• Apply proofreading and editing skills to documents, ensuring accuracy and professionalism.

Travel Coordination:

• Manage all travel arrangements using the company-approved travel provider.

Administrative Project Coordination:

• Coordinate tender documents for the department, including organizing and scheduling management team meetings.

Office Management and Project Oversight:

Act as the Office Manager for the department, running weekly meetings with other administration.
Handle real estate moves to ensure seamless transitions.

Executive Communication and Engagement:

• Serve as the point of contact between executives and internal/external clients.
  Appropriately handle executive requests and queries.

Department Engagement Activities:

• Organize and arrange various department engagement activities.

Special Project Coordination:

• Coordinated the Board Fall Lineup to showcase the upcoming Fall lineup at CBC.
  

Executive Support and Administrative Coordination:

• Provide dedicated administrative support to seven Vice Presidents, managing calendars, travel arrangements, expenses, and handling incoming/outgoing mail.

Departmental Communications and Events:

• Assist with departmental communications, including newsletters, events, engagement initiatives, and training.

Executive Meetings and Logistics:

• Manage logistics, note-taking, and distribution of materials for executive-level meetings.

Executive Assistant Support:

• Act as backfill support to the Executive Assistant to the President & CEO.
  

Supervision and Guidance:

• Provided supervision and guidance to Customer Representatives (CR's), monitoring performance, service goals, and weekly schedules.

Coaching, Mentoring, and Training:

• Implemented regular coaching, mentoring, and training for team members.

Branch Operations Oversight:

• Supervised branch operations, ensuring security procedures and policies were enforced at all service counters, workstations, and surrounding areas.

Customer Concern Resolution:

• Researched and corrected regular, advanced, and long-standing customer concerns to promote company loyalty.

Team Collaboration and Goal Achievement:

• Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  

Executive Support:

• Provided administrative support to District Vice Presidents, managing complex calendars, travel arrangements, expense reports, office supply orders, and handling incoming mail.

Presentation and Report Creation:

• Created various presentations, end-of-month reports, and branch campaign worksheets.

Human Resources Assistance:

• Assisted with general HR duties

Document Drafting and Marketing Support:

• Drafted professional memos, letters, and marketing copy to support business objectives and growth.

Efficient Meeting Support:

• Supported efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes.

Business Development Presentations:

Created PowerPoint presentations for business development purposes.