Alana Segura
Torrance
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Style Consultant
Target
11.2024 - Current
- Maintained inventory by assisting co-workers with stocking shelves, pricing items and placing products on display.
- Enhanced store sales by creating visually appealing merchandise displays to showcase current trends.
Project Support Specialist
Lowe’s Contact Center
10.2021 - 06.2023
- Coordinated cross-functional teams to achieve seamless project execution and timely completion.
- Contributed to quality assurance efforts by reviewing deliverables and ensuring alignment with client expectations.
- Provided thorough support, problem resolution and navigational assistance for customers via chat, email and phone.
- Ensured compliance with company policies and regulations throughout all stages of the project lifecycle.
Hospital Receptionist
Lovelace Westside Hospital
06.2019 - 11.2019
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Facilitated patient check-in procedures, verifying demographics and insurance coverage for accurate recordkeeping.
- Improved operational efficiency by assisting with various administrative tasks such as filing, data entry, and report generation.
Education
Diploma -
V Sue Cleveland High School
Rio Rancho, NMSkills
- Documentation skills
- Excellent communication
- Problem-solving
- Administrative support
Timeline
Style Consultant
Target
11.2024 - Current
Project Support Specialist
Lowe’s Contact Center
10.2021 - 06.2023
Hospital Receptionist
Lovelace Westside Hospital
06.2019 - 11.2019
Diploma -
V Sue Cleveland High School
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