Alana Oliveira
Ottawa,ON
Summary
My unwavering commitment to exceptional customer service, combined with a proactive approach to problem-solving, has been demonstrated across multiple roles in hospitality and retail. I am driven by a passion for improving customer experiences, which aligns with my values of community engagement and satisfaction. With a strong background in culinary arts and operational efficiency, I am fully equipped to support team objectives and exceed customer expectations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Holiday Inn Express
03.2025 - 05.2025
- Welcome guests and manage check-in/check-out processes.
- Facilitate the registration of incoming guests and allocate rooms accordingly.
- Respond to questions about hotel amenities and services via various communication methods.
- Compile and verify daily records, guest accounts, and financial documents using both digital and manual systems.
- Present final bills to guests upon departure and process their payments efficiently.
Commercial Linen Press Attendant
Chez Lili Party Rentals Inc
09.2022 - 12.2023
- Responsible for operating the iron press whilst focusing on details such as damages or stains to the product before folding and packing linens to order.
- Also responsible for keeping my work environment clean, organized and functional.
Key Holder, Customer Service Representative
PetroCanada
11.2021 - 10.2022
- Responsible for offering customer service while recommending products and processing day to day transactions using a point of sale system.
- Also responsible for opening and closing a retail location.
Key Holder, Payment and Rewards Representative
PC Financial
08.2021 - 11.2021
- Responsible for assisting current and prospective PC Financial clients in a professional manner while building a deep relationship to help discover solutions that fit their specific needs.
- Work both individually and in teams to meet and exceed weekly sales goals.
Key Holder, Customer Service Representative
Sensual Flixx Adult Boutique
02.2017 - 08.2021
- Responsible for offering an elevated level of customer service while recommending products and processing day to day transactions using a point of sale system.
- Also responsible for opening and closing a retail location and training staff while meeting and exceeding sales targets.
Sandwich Artist
Subway
10.2016 - 02.2017
- Responsible for working in a team to prepare ingredients for the day and assemble customer orders in a fast paced environment while maintaining a safe and sanitary kitchen.
Chef, Food Safety Expert
Brimstone Wood Fired Pizza
04.2016 - 10.2016
- Responsible for opening and closing restaurant, receiving and prepping fresh ingredients daily.
- Also responsible for using culinary expertise while working in a team to present dishes to customers in a timely manner.
Customer Service representative
Upper Canada Heritage Farm
04.2016 - 10.2016
- Educate customers about various pork based products and the process of preparation, advise specific cuts based on various recipes.
- Operated point of sale machine and managed inventory.
Education
High School Diploma - Specialist High Skills Major Arts & Culture
Thousand Islands Secondary
Brockville, Ontario01.2014
Certificate - Culinary Skills Chef Training
Canadore College
North Bay, Ontario04.2015
Skills
- Service excellence
- Client relations management
- Critical thinking abilities
- Cash management
- Hospitality operations support
- Prioritization and scheduling
- Payment reconciliation
- POS software proficiency
- Document organization and filing
- Systematic file handling
- Mentorship development
- Mediation and negotiation skills
Certification
- Smart Serve
- WHIMIS Training
- Basic Fall Arrest Training
- Basic food safety Training (FST)
- First aid/CPR training
Timeline
Front Desk Agent
Holiday Inn Express
03.2025 - 05.2025
Commercial Linen Press Attendant
Chez Lili Party Rentals Inc
09.2022 - 12.2023
Key Holder, Customer Service Representative
PetroCanada
11.2021 - 10.2022
Key Holder, Payment and Rewards Representative
PC Financial
08.2021 - 11.2021
Key Holder, Customer Service Representative
Sensual Flixx Adult Boutique
02.2017 - 08.2021
Sandwich Artist
Subway
10.2016 - 02.2017
Chef, Food Safety Expert
Brimstone Wood Fired Pizza
04.2016 - 10.2016
Customer Service representative
Upper Canada Heritage Farm
04.2016 - 10.2016
Certificate - Culinary Skills Chef Training
Canadore College
High School Diploma - Specialist High Skills Major Arts & Culture
Thousand Islands Secondary
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