Alana Morrill
Abbotsford,BC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Senior Customer Service Representative
BMO Bank of Montreal
2012.11 - 2019.09
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Recognized with 'Best of BMO' quarterly employee award for high customer satisfaction rates.
Bookkeeping/Office Assistant
Lyons & Lyons Enterprises
2008.07 - 2012.10
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Sorted documents and maintained organized filing process.
- Maintained inventory of office supplies and placed orders.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Office Assistant
Kodiak Fence Installations Ltd
2007.04 - 2009.02
- Prepared and edited documents to produce precise, accurate and professional communication.
- Assisted in financial tasks such as invoicing and expense tracking.
- Administrative tasks such as photocopying, scanning, faxing.
- Responded to inquiries from callers seeking information.
Education
Certificate - Bookkeeping For Small Business
University of The Fraser Valley
Abbotsford, BCCertificate - Canadian Income Tax Level 1
H&R Block Tax Academy
Abbotsford, BCSkills
- Customer Service
- Payment Processing
- Teamwork and Collaboration
- Time Management
- File Organization
- Computer Skills
- Microsoft Office
- Sage 50
- Accounts Payable and Receivable
Timeline
Senior Customer Service Representative
BMO Bank of Montreal
2012.11 - 2019.09
Bookkeeping/Office Assistant
Lyons & Lyons Enterprises
2008.07 - 2012.10
Office Assistant
Kodiak Fence Installations Ltd
2007.04 - 2009.02
Certificate - Bookkeeping For Small Business
University of The Fraser Valley
Certificate - Canadian Income Tax Level 1
H&R Block Tax Academy