ALANA MICHAELS
OTTAWA
Summary
Detail-oriented Pharmacy Assistant with expertise in prescription processing, medication dispensing, and pharmacy software. Committed to delivering exceptional customer service and ensuring medication safety through collaboration with healthcare professionals.
Overview
21
21
years of professional experience
Work History
Pharmacy Assistant
Walmart Pharmacy
Ottawa
06.2019 - Current
- Processed prescription orders accurately for patients and healthcare providers.
- Assisted pharmacists in preparing and dispensing medications, ensuring accuracy and compliance for customer safety.
- Managed inventory by restocking shelves and monitoring expiration dates, maintaining product availability and quality.
- Provided exceptional customer service by answering questions and offering guidance on medications and health products, enhancing customer satisfaction.
- Collaborated with healthcare professionals to ensure medication safety and compliance.
- Operated pharmacy software to input patient information and track prescriptions.
- Maintained cleanliness and organization of the pharmacy workspace for efficiency.
Pharmacy Assistant
Shopper Drug Mart
Ottawa
09.2018 - 06.2019
- Operated pharmacy software to input patient information and track prescriptions.
- Ensured pharmacy counter and surrounding areas were clean, neat, and organized for optimal customer experience.
- Fostered welcoming atmosphere by greeting customers upon arrival.
- Facilitated customer access to prescription refills and over-the-counter medications, addressing health care product inquiries.
- Trained new pharmacy staff in procedures and customer service standards.
Pharmacy Intern
Costco Pharmacy
Ottawa
06.2018 - 07.2018
- Verified prescription and insurance information using pharmacy software to ensure accuracy and compliance.
- Entered and updated patient information in computer system to maintain accurate medical records.
- Compounded extemporaneous preparations including ointments, creams, and solutions according to established standards to meet patient needs.
Product Demonstrator
Club Demonstration Services (CDS)
Ottawa
08.2017 - 05.2018
- Showcased product features to consumers in retail environments, enhancing product visibility.
- Engaged customers with interactive product presentations and tastings, fostering consumer interest.
- Gathered feedback on customer preferences to inform product offerings and align with market demand.
- Organized workspace with team members in the office.
Lead Sales Advisor
Professional Warehouse Demonstrations (PWD)
Ottawa
11.2011 - 07.2017
- Led product demonstrations that increased customer engagement and understanding of products.
- Trained and mentored new sales advisors, improving their sales techniques and best practices adoption.
- Coordinated logistics for product displays and promotional events, ensuring effective execution across multiple locations.
Cashier/Supervisor
Farm Boy
Ottawa
07.2007 - 10.2011
- Supervised cashier staff to enhance customer service efficiency.
- Trained new cashiers on register operations and customer interaction to improve service quality.
- Managed cash handling and reconciled daily sales transactions.
- Implemented procedures to enhance checkout efficiency and accuracy.
- Scheduled staff shifts to align with peak operational needs.
Shift Supervisor
Wendy's
Ottawa
08.2005 - 06.2007
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Monitored food preparation processes for quality control and safety compliance.
- Trained new employees on food safety and customer service standards to ensure compliance and enhance customer experience.
- Provided on-the-job training to new staff members, fostering team integration and promoting service consistency.
Education
Some College (No Degree) - Pharmacy
Herzing College
Ottawa, ON11-2017
Payroll And Accounting
Everest College
Ottawa, ON02-2009
High School Diploma -
Gloucester High School
Ottawa, ON06-2006
Vauxhall High School
Kingston, Jamaica09-1999
Skills
- Prescription processing
- Medication dispensing
- Compounding medications
- Pharmacy software
- Inventory management
- Customer relationship management
Reference
Noela Holder
(613) 797-5164
Shiva Vemuamanda
(647) 853-9884
Sally Khoury
(613) 265-9118
Timeline
Pharmacy Assistant
Walmart Pharmacy
06.2019 - Current
Pharmacy Assistant
Shopper Drug Mart
09.2018 - 06.2019
Pharmacy Intern
Costco Pharmacy
06.2018 - 07.2018
Product Demonstrator
Club Demonstration Services (CDS)
08.2017 - 05.2018
Lead Sales Advisor
Professional Warehouse Demonstrations (PWD)
11.2011 - 07.2017
Cashier/Supervisor
Farm Boy
07.2007 - 10.2011
Shift Supervisor
Wendy's
08.2005 - 06.2007
Some College (No Degree) - Pharmacy
Herzing College
Payroll And Accounting
Everest College
High School Diploma -
Gloucester High School
Vauxhall High School