Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Alana Lopez

Rodeo

Summary

Reliable Front of House Employee with demonstrated experience in hospitality and service industry. Strengths include exceptional customer service, effective communication skills, and the ability to handle high-pressure situations. Contributed significantly to overall guest satisfaction and positive dining experiences in previous roles. A hardworking employee with multitasking and time-management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

3
3
years of professional experience

Work History

Front of House Employee - Shift Lead

Batter N Icing
Pleasant Hill
11.2023 - Current
  • Delivered exceptional customer service during peak hours, fostering positive experiences.
  • Managed cash register operations and processed transactions with efficiency.
  • Answered phone calls, took reservations, and answered inquiries.
  • Maintained cleanliness and organization of front-of-house area to enhance ambiance.
  • Collaborated with team members to optimize daily operations and service flow.
  • Engaged customers for feedback to improve overall dining experience.
  • Upsold menu items, contributing to heightened customer satisfaction.
  • Performed opening and closing duties, including cash counting and supply organization.
  • Assisted in training new front-of-house employees on procedures and policies.

Staff Volunteer

Boys And Girls Club of Contra Costa
Martinez
12.2022 - 01.2023
  • Assisted children with homework and assignments, addressing individual questions effectively.
  • Organized supplies and materials for educational workshops and sessions to enhance learning experiences.
  • Maintained a safe and welcoming environment for all participants during activities.
  • Prepared production materials and ensured appropriate handling throughout the process.

Education

High School Diploma -

Alhambra Senior High
Martinez, CA
06-2023

Some College (No Degree) - Early Childhood Education

Diablo Valley College
Pleasant Hill, CA

Skills

  • Customer service and support
  • Proficient in communication
  • Organizational skills
  • Cash handling and upselling
  • Staff training and collaboration
  • Operational efficiency
  • Attention to detail
  • Team collaboration

References

References available upon request.

Timeline

Front of House Employee - Shift Lead

Batter N Icing
11.2023 - Current

Staff Volunteer

Boys And Girls Club of Contra Costa
12.2022 - 01.2023

High School Diploma -

Alhambra Senior High

Some College (No Degree) - Early Childhood Education

Diablo Valley College

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Alana Lopez