Alana Kimble
Grande Prairie,AB
Summary
Motivated professional with extensive experience in customer service and administrative tasks in the agriculture industry.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Ritchie Bros. Auctioneers
01.2020 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Oversaw auctions from building the initial contract all the way to collecting payments. This includes working with the sales team and the consignor to ensure every asset flows on to the web and is correct.
- Actively listened to customers and consignors, handled concerns quickly and escalated major issues to supervisor.
- Able to solves problems in a fast paced environment. While the sale is live, issue arise that need to be fixed on the go.
- Building the Auction Guide in Spring, Summer and Fall. This includes organizing pictures, getting text, verifying equipment and working with marketing on the layout.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
Facility Asset III
Viterra
06.2010 - 01.2020
- Customer service has to be a top priority when dealing with our producers. All of their questions need to be answered as well as their grain needs to be graded, binned, and inventoried properly.
- Keeping track of contracts and how much they have delivered.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- As the safety rep for the facility, paper work and audit prep was also a priority.
- Working outside and operating equipment was always done in a safe, productive manor.
Skills
- Excellent Customer Service
- Deadline-oriented
- Customer-focused
- Communication & Interpersonal Skills
- Computer Skills & Data Entry
- Financial Reconciliation
Certification
Customer Service Excellence
Level III Grain Grading
Assistant Applicators License (expired)
Skid Steer Ticket
ATV/UTV Safety Ticket
Locomotive Operators License
Timeline
Customer Service Manager
Ritchie Bros. Auctioneers
01.2020 - Current
Facility Asset III
Viterra
06.2010 - 01.2020
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