Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Alana Keylor

Dartmouth,NS

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.


Empathetic Counseling Intern known for connecting with clients, maintaining comfort and promoting progress during sessions. Easily collects information about patients through conversations, questions and in-depth interviews. Excellent observational and analytical skills with great insight into clients' mental state.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Justice Support Worker

Coverdale
12.2023 - Current
  • Carefully learned and upheld facility rules and regulations for safety and behavior management.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Developed and maintained courteous and effective working relationships.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Advisor Support Specialist

Manulife Financial
03.2019 - 02.2023
  • Facilitated communication and collaboration between departments to help business function smoothly.
  • Trained new and existing employees on customer service best practices to improve overall customer handling skills.
  • Conducted workplace compliance training to reduce liability risks and operate effectively.

Senior Associate

Capgemini
07.2017 - 03.2019
  • Actively participated in organizational development initiatives like workshops or seminars, contributing valuable insights based on experience.
  • Developed and implemented strategies to streamline office operations.
  • Increased customer service success rates by quickly resolving issues.

Office Manager

Dr. E. Koshi
02.2016 - 07.2017
  • Organized and updated databases, records and other information resources.
  • Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
  • Assisted with regulatory issues such as compliance.
  • Managed daily administrative tasks to ensure smooth operations within the medical office environment.
  • Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.

Education

Diploma of Counselling - Counselling Skills/Human Social Services

Maritime Business College
Lower Sackville
11.2024

Diploma - Computer Administration And Medical Terminology

Distance Education
Halifax
04.2004

Skills

  • Excellent Communication
  • Relationship Building
  • Analytical and Critical Thinking
  • Interpersonal Communication
  • Recordkeeping
  • Written Communication
  • Flexible and Adaptable
  • Organization
  • Teamwork and Collaboration
  • Decision-Making
  • Troubleshooting
  • Problem Resolution
  • Active Listening
  • Organizational Skills
  • Attention to Detail

Languages

English
Full Professional

Certification

  • Certified- Non-Violent Crisis Intervention, NVCI December 2023
  • Naloxone Training- Direction 180◦

Timeline

Justice Support Worker

Coverdale
12.2023 - Current

Advisor Support Specialist

Manulife Financial
03.2019 - 02.2023

Senior Associate

Capgemini
07.2017 - 03.2019

Office Manager

Dr. E. Koshi
02.2016 - 07.2017

Diploma of Counselling - Counselling Skills/Human Social Services

Maritime Business College

Diploma - Computer Administration And Medical Terminology

Distance Education

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Alana Keylor