Alana Hayward
Sturgeon County,AB
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my tenure at Hudson's Bay. Adept at customer service and assistance, I excel in communication, effectively addressing customer needs and boosting relations. Achieved significant improvements in client engagement and operational efficiency, leveraging skills in cash handling and customer support.
Overview
10
10
years of professional experience
Work History
Receptionist Administrator
True Balance
St. Albert, AB
02.2024 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
Customer Service Associate
Dermysk Medical Aesthetics
St. Albert, AB
02.2023 - 09.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
- Provided training and support to new associates to help provide high-quality customer service.
- Provided product and service recommendations to guide customers on products to meet varying needs.
Sales Associate
Hudson's Bay
St. Albert, AB
01.2015 - 08.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Merchandiser
Hudson's Bay
St. Albert, AB
01.2015 - 08.2015
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
Education
High School Diploma -
Bellerose Composite High School
St. Albert, ABSkills
- Customer Service and Assistance
- Exceptional Communicator
- Safety Regulations
- Inbound and Outbound Calling
- Cash Handling
- Good Communication Skills
- Shipment Packing
- Customer Support
- Customer Relations
- Sales Target Assessment
References
Daisy Macneill - (780) 860-3623
Nicki Capozzi - +1 (780) 913-9879
Carmen Bernardo - (780) 940-2062
Timeline
Receptionist Administrator
True Balance
02.2024 - Current
Customer Service Associate
Dermysk Medical Aesthetics
02.2023 - 09.2023
Sales Associate
Hudson's Bay
01.2015 - 08.2015
Merchandiser
Hudson's Bay
01.2015 - 08.2015
High School Diploma -
Bellerose Composite High School