Alana Granco
Edmonton,AB
Summary
Ten years of knowledgeable and dedicated customer service experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Office Assistant
BRG Comercio De Produtos Agropecuarios LTDA
2015.01 - 2020.12
- Interacted with customers by phone, email, or in-person to provide information.
- Collaborated with various departments to complete assigned tasks.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Used consultative sales approach to understand and meet customer needs.
- Implemented inventory controls and standardized ordering procedures, decreasing expenditures 65%.
Banking Officer
Caixa Economica Federal Bank
2009.06 - 2015.01
- Contacted potential clients to pursue sales and gather funds.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Built relationships with customers and community to promote long term business growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Reached the 1st place in financial products sales in 2014.
Education
Bachelor - Accounting Studies
Celer Faculdades
Brazil01.2015
Effective Communications And Human Relation Skills - Relations
Dale Carnegie Course
Brazil05.2016
High School Diploma -
EEB Neusa Massolini
Brazil12.2011
Skills
- Six years experience in retails
- Excellent people skills
- Teamwork and Collaboration
- Friendly and Helpful
- Flexible work schedule
- Creative Thinking
Languages
Portuguese
Native or Bilingual
English
Professional Working
Spanish
Limited Working
Dutch
Elementary
Timeline
Office Assistant
BRG Comercio De Produtos Agropecuarios LTDA
2015.01 - 2020.12
Banking Officer
Caixa Economica Federal Bank
2009.06 - 2015.01
Bachelor - Accounting Studies
Celer Faculdades
Effective Communications And Human Relation Skills - Relations
Dale Carnegie Course
High School Diploma -
EEB Neusa Massolini
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