Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Alana Gonzalez

Los Banos

Summary

Innovative and goal-oriented person who is committed to professional development and expert leadership of fulfilling needs. Always exceeds expectations with proactive and hardworking approach. Focused on meeting daily performance targets without error and continuously improving operations.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Real Estate Agent

01.2021
  • Conducted market research to identify potential properties for clients based on their needs and preferences
  • Negotiated contracts and terms of sale between buyers and sellers to ensure mutually beneficial agreements
  • Collaborated with mortgage brokers, home inspectors, appraisers, and other professionals to facilitate smooth transactions
  • Utilized social media platforms such as Facebook and Instagram to promote properties for sale and engage with potential buyers

FC Associate

Amazon
10.2019 - Current
  • Unloaded deliveries into warehouse and arranged contents in designated storage areas
  • Unloaded incoming trucks and properly staged inventory for processing
  • Reviewed daily queue report to confirm all orders were processed within shipping system as scheduled
  • Evaluated merchandise for irregularities, flaws or damage prior to packing
  • Cross-trained new associates on picking and filling orders for warehouse products

Cashier

Coach
05.2019 - 10.2019
  • Helped customers complete purchases, locate items and join reward programs
  • Restocked and organized merchandise in front lanes
  • Answered questions about store policies and addressed customer concerns
  • Collected and authorized payments of guests
  • Worked flexible schedule and extra shifts to meet business needs
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance

Prep Cook

TA Country Pride
05.2018 - 03.2019
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality
  • Trained and assisted new kitchen staff members
  • Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash
  • Collaborated with servers to collect information about specific customer desires and dietary needs

Literacy Tutor

Americorps
06.2017 - 05.2018
  • Assessed reading comprehension and vocabulary of students
  • Worked with teachers to design lesson plans in accordance with curriculums
  • Assessed literacy needs of school by reviewing student data and current curriculum
  • Conducted ongoing evaluations of literacy improvement action and communicated results to teachers and administrators
  • Kept detailed records of student progress and attendance

Front Desk Receptionist

Valley Harvest Inn
09.2014 - 12.2017
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization
  • Prepared weekly employee work schedules for team members
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
  • Kept accounts in balance and ran daily reports to verify totals
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout

Education

Associate of Arts - Sociology

Hartnell College
Salinas, CA
06.2016

Skills

  • Motivated Team Player
  • Customer Service
  • Stocking and Replenishing
  • Proficient in Microsoft Office
  • Strong Attention to Detail
  • Customer Relationships
  • Data Entry
  • Payment Processing

Certification

  • Seller Representative Specialist (SRS) - Real Estate Business Institute.

Timeline

Real Estate Agent

01.2021

FC Associate

Amazon
10.2019 - Current

Cashier

Coach
05.2019 - 10.2019

Prep Cook

TA Country Pride
05.2018 - 03.2019

Literacy Tutor

Americorps
06.2017 - 05.2018

Front Desk Receptionist

Valley Harvest Inn
09.2014 - 12.2017

Associate of Arts - Sociology

Hartnell College

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Alana Gonzalez