Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alana Ettinger

Toronto,ON

Summary

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Manager/Bartender

Mick E Fynns
Toronto, Ontario
08.2012 - Current
  • Coached, mentored and trained team members in order to improve their job performance.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Processed payments accurately and efficiently with POS system.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Greeted customers and provided excellent customer service.

Server

Boston Pizza
Toronto, Ontario
11.2010 - 07.2012
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Checked food before serving it to customers.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.

Server

Fox & Fiddle
Toronto, Ontario
08.2008 - 08.2009
  • Provided excellent customer service to ensure satisfaction.
  • Took orders from customers accurately and in a timely manner.
  • Accurately recorded orders on cash register and point-of-sale system.

Education

Bachelor of Arts - Sculpture

OCAD University
Toronto, ON
04-2005

Skills

  • Staff Training and Development
  • Team Leadership
  • Complex Problem-Solving
  • Beverage Preparation
  • Payment Processing
  • Outgoing Personality

Certification

  • Smart Serve Certificate
  • WHIMIS Certification

Timeline

Manager/Bartender

Mick E Fynns
08.2012 - Current

Server

Boston Pizza
11.2010 - 07.2012

Server

Fox & Fiddle
08.2008 - 08.2009

Bachelor of Arts - Sculpture

OCAD University

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Alana Ettinger