Alana Doucette
Monterey
Summary
Upbeat leader with extensive experience in team management and leadership, consistently driving results through effective collaboration and strategic planning. Proven ability to navigate complex challenges and adapt to fast-paced environments, ensuring optimal performance and team cohesion. Recognized for reliability and exceptional communication skills, with a commitment to delivering high-quality outcomes that align with organizational goals. Passionate about fostering a positive team culture while achieving measurable success.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Cherry Street Fish Market
03.2016 - Current
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Defined clear targets and objectives and communicated to 20 other team members.
Customer Experience Manager
Victoria’s Secret
08.2017 - 05.2025
- Led customer experience initiatives to enhance brand loyalty and engagement.
- Cultivated a supportive team environment of 30 that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Analyzed customer feedback to identify trends and implement service improvements.
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
Education
Bachelor of Arts - English Composition And Literature
The University of Alabama
Tuscaloosa, ALSkills
- Team leadership
- Customer relations
- Staff training and development
- Retail operations management
- Policy enforcement
- Employee performance evaluations
Timeline
Customer Experience Manager
Victoria’s Secret
08.2017 - 05.2025
Assistant Manager
Cherry Street Fish Market
03.2016 - Current
Bachelor of Arts - English Composition And Literature
The University of Alabama
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