Summary
Overview
Work History
Skills
Certification
Timeline
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Alana Costello

IT Service & Change Management Leader
California

Summary

Transformational IT leader with 10+ years driving global change management, risk mitigation, and operational resilience at Fortune 500 level. Adept at aligning technical initiatives with strategic goals through stakeholder collaboration and process optimization. Passionate about building inclusive cultures and crisis-ready systems.

Overview

17
17
years of professional experience
4
4
Certifications

Work History

Global Networks Change & BC/DR Manager, VP

Deutsche Bank
08.2012 - Current
  • Leading team in 100% compliant change management methodology across 50+ countries, resolving 20K+ changes with 99.9% success rate
  • Established metrics-driven review process improving compliance to 99% through corrective action tracking
  • Mediated cross-functional conflicts via transparent escalation protocols
  • Change & Governance Leadership
  • Business Continuity & Disaster Recovery
  • Directing network service operations’ support of 50+ annual DR tests achieving 100% regulatory compliance
  • Standardized recovery playbooks for 4 global regions, designed to minimize 200+ staff downtime
  • Global Problem Management
  • Bug Remediation Leadership: Direct end-to-end process for identifying and resolving 100+ network hardware/software bugs annually
  • Direct process improvement project with engineering deep-dives to address systemic efficiency issues

Project Manager/Change Manager

Enterprise Integration, Inc.
01.2009 - 08.2012
  • Built an ITIL-aligned change framework for 30+ clients, adopted as the organization's standard.
  • Led enterprise MPLS/anti-virus migrations coordinating 10+ cross-functional teams
  • Automated workflow assignments reducing ticket resolution times by 30%

Skills

  • Governance and compliance
  • Change Leadership
  • ITIL/COBIT Frameworks
  • Regulatory compliance
  • Global Program Management
  • DEI Advocacy
  • Business continuity planning
  • Cross-functional teamwork
  • Complex Problem-solving
  • Key performance indicators
  • Policy and procedure development
  • Stakeholder management
  • Operational efficiency management
  • Strategic team guidance
  • Team skill enhancement
  • Project management

Certification

Leadership & Professional Communication trainings 10+ years

Timeline

Global Networks Change & BC/DR Manager, VP

Deutsche Bank
08.2012 - Current

Project Manager/Change Manager

Enterprise Integration, Inc.
01.2009 - 08.2012

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Alana CostelloIT Service & Change Management Leader