Alana Charleson
Edmonton,AB
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Promotes high standards of cleanliness and safety. Highly organized and attentive to detail with strong organizational and time management skills.
Overview
1
1
Certification
Work History
Server
O2's Taphouse & Grill
Edmonton, AB
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Housekeeping Supervisor
Northern Pacific Aquaculture Support
Klemtu, BC
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Server/ Shift Supervisor
Ricky's All Day Grill
Campbell River, BC
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Assistant Housekeeping Supervisor
Dolphins Resort
Campbell River, BC
- Collaborated with other department supervisors to provide seamless guest experiences during their stay at the property.
- Coordinated special projects such as deep cleaning and seasonal maintenance tasks to ensure a well-maintained property.
- Exceeded brand cleanliness standards by consistently implementing best practices in housekeeping techniques and procedures.
- Contributed to higher guest retention rates through exceptional attention to detail in room preparation and presentation.
- Improved overall efficiency by streamlining communication between housekeeping staff, front desk, and maintenance departments.
- Facilitated open team communication by holding regular meetings to discuss performance goals, challenges, and potential solutions.
- Supported the Housekeeping Supervisor in training new employees on company standards, procedures, and safety guidelines.
Server
White Tower Restaurant
Campbell River, BC
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server/Bartender
Chances Playtime Gaming
Campbell River, BC
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Server
Golden Dragon Restaurant
Port Alberni, BC
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
No Degree - Health Care Assistant
Discovery Community College
Campbell River, BCHigh School Diploma -
VAST
Port Alberni, BC06.2015
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Professional Appearance
- Cleanliness standards
- Safe Food Handling
- Food safety practices
- Performance Improvement
- Relationship Management
- Adaptable and Flexible
- High Energy and Stamina
- Team Leadership
- Conflict and Complaint Resolution
Languages
English
Native or Bilingual
Certification
- Safe Care BC
- Enhanced Academy Certificate
- WHIMIS
- Violence Prevention Certificate
- Food Safe Certificate
- Selling it Right Cetificate
Timeline
Server
O2's Taphouse & Grill
Housekeeping Supervisor
Northern Pacific Aquaculture Support
Server/ Shift Supervisor
Ricky's All Day Grill
Assistant Housekeeping Supervisor
Dolphins Resort
Server
White Tower Restaurant
Server/Bartender
Chances Playtime Gaming
Server
Golden Dragon Restaurant
No Degree - Health Care Assistant
Discovery Community College
High School Diploma -
VAST