Alana Bigornia
Sacramento
Summary
Dynamic professional with a proven track record at Pro Serv, excelling in customer service and office organization. Demonstrated ability to enhance client experiences through effective scheduling and meticulous attention to detail. Skilled in software, fostering efficient office environments, and improving operational workflows. Achieved significant improvements in client satisfaction and office efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Pro Serv
10.2023 - Current
- Managed clients calls and scheduled service meetings
- Organized mail and files
- Maintained a clean workspace, contributing to a professional and welcoming office environment.
- Welcomed clients at Pro Serv with a warm smile and efficiently managed appointments.
Receptionist
Cordell & Cordell
11.2021 - 10.2023
- Greeted guests at front desk and connected clients to associates.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Sorted daily mail and ensured timely distribution
- Managed incoming calls and messages
Remote Teacher
St. Anthony’s Day Program
01.2021 - 11.2021
- Delivered tailored virtual instruction in math, science, language arts and life skills
- Use music therapy techniques to improve students well being and social skills
- Record and analyze student behavior and their progress
- Foster cultural and natural awareness through diverse teaching subjects.
Education
High School Diploma -
Laguna Creek Highschool
Elk Grove, CA05.2022
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Scheduling
- Office organization
- Scheduling appointments
- Front office management
- Filing
Certification
- Person Centered Supports: DSPS and the HCBS final rule
- Introduction to NADSP Code of Ethics
Timeline
Front Desk Receptionist
Pro Serv
10.2023 - Current
Receptionist
Cordell & Cordell
11.2021 - 10.2023
Remote Teacher
St. Anthony’s Day Program
01.2021 - 11.2021
High School Diploma -
Laguna Creek Highschool
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