Alana Bianchin
Manitowaning,ON
Summary
Results-driven Support Manager known for high productivity and efficient task completion. Possess specialized skills in customer relationship management, team leadership, and conflict resolution. Excel in communication, empathy, and problem-solving to enhance team performance and customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Training & Support Manager (Remote)
Tail Blazers Corporate Office
BC
03.2022 - Current
- Facilitated strong relationships with clients, addressing concerns and enhancing satisfaction.
- Developed partnerships with vendors, distribution warehouses, and farms to optimize supply chain.
- Delivered quarterly presentations to clients and direct reports for strategic alignment.
- Established trust-based relationships with store owners and managers to promote collaboration.
- Maintained comprehensive knowledge of systems, services, and products to support operations.
- Coordinated attendance at industry tradeshows to expand networking opportunities.
- Developed training programs to enhance team skills and improve service quality.
- Led conflict resolution efforts to address employee concerns effectively.
General Manager
Tail Blazers Sudbury
Sudbury, ON
05.2014 - 02.2022
- Conducted performance evaluations, recommending growth objectives and promotions for team members.
- Established a culture of accountability throughout the organization.
- Managed recruitment processes to attract top talent across various departments.
- Monitored attendance and leave records for accuracy and completeness.
- Designed training programs to enhance employee skills and knowledge.
- Resolved invoice discrepancies and payment issues through effective vendor communications.
- Developed an Excel-based Invoice and Credit tracker to streamline invoice payments.
Education
Diploma - Business Administration And Management
CTS Canadian Career College
Greater Sudbury, ON09-2020
Some College (No Degree) - Labour Studies
Laurentian University
Greater Sudbury, ON01-2015
Skills
- Microsoft 365 proficiency
- Employee training and development
- Conflict resolution strategies
- Effective communication skills
- Budget and cash flow management
- Business development initiatives
- Research and data analysis
- Policy writing
Certification
- Sage 50 Level 1 Certificate
- Sage 50 Level 2 Certificate
Timeline
Training & Support Manager (Remote)
Tail Blazers Corporate Office
03.2022 - Current
General Manager
Tail Blazers Sudbury
05.2014 - 02.2022
Diploma - Business Administration And Management
CTS Canadian Career College
Some College (No Degree) - Labour Studies
Laurentian University
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