Alana Bezanson
Milton
Summary
Professional and dependable candidate with many years of hands-on experience in the medical industry. Brings strong problem-solving skills and proactive approach to new tasks. Committed to making meaningful contributions to an established organization.
Overview
20
20
years of professional experience
Work History
Licensed Dispensing Optician
Vogue Optical
01.2020 - Current
- Managed detailed client records, including appointment scheduling.
- Prepared insurance claim submissions for all insurers. Monitored for timely reimbursements and reconciled statements.
- Resolved customer concerns, demostrating empathy and understanding while maintaining professionalism.
- Conducted quality control checks on incoming shipments, verifying accuracy of prescription lenses to uphold standards of care.
- Performed comprehensive measurements for accurate eyewear prescriptions, ensuring optimal visual clarity for patients.
- Aided patients in selection of flattering and fitting eyeglass frames appropriate for prescription and style preferences.
Managing Licensed Dispensing Optician
C.M. Optical
04.2005 - 12.2019
- Leading and managing operations of the Clare branch (2011-2019).
- Managed inventory levels, ordering new products as necessary to maintain optimal stock availability.
- Streamlined appointment scheduling processes to minimize wait times and enhance overall patient experience.
- Demonstrated versatility by cross-training in various roles within the practice, including pre-testing for eye exams, specialty testing and contact lens fitting.
- Regularly attended continuing education seminars to stay current on industry trends and advancements in optical technology.
Education
Certificate - Dispensing Optician
NSCDO
Nova Scotia Online 06-2011
Skills
- Professionalism and ethics
- Insurance billing procedures
- Communication and active listening
- Critical thinking
- Office administration
- Patient history documentation
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Licensed Dispensing Optician
Vogue Optical
01.2020 - Current
Managing Licensed Dispensing Optician
C.M. Optical
04.2005 - 12.2019
Certificate - Dispensing Optician
NSCDO
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