Dedicated to providing the highest level of service to guests by creating a culture of hospitality and a pleasant work environment for staff. Outstanding organizational, troubleshooting and communication skills.
Overview
7
7
years of professional experience
Work History
Bar Manager/Floor Manager
Saint & Second
12.2023 - Current
Training manager in a corporate training store.
Creating systems and comprehensive training material to guide staff and new management toward a path to unreasonable hospitality.
Scheduling and managing staff members in both service and beverage programs.
Conducting regular staff meetings to instill core values and commitment to the brand.
Ensure compliance with company policies, including health and safety standards.
Implemented efficient scheduling practices that optimizes labor costs while still ensuring staffing to deliver exceptional service.
Conflict resolution and professional coaching for staff in order to maintain a positive work environment.
General Manager
Plunge Restaurant
04.2018 - 12.2023
Oversaw all aspects of daily operations, including staff management, financial performance and guest service.
Developed and implemented strategic plans to drive business growth, decrease operational costs and increase profitability.
Managed inventory levels to optimize stock availability while minimizing carrying costs.
Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary.
Developed training programs to enhance employee skills in various areas.