Alana Amosa
Lomita
Summary
Dedicated to providing the highest level of service to guests by creating a culture of hospitality and a pleasant work environment for staff. Outstanding organizational, troubleshooting and communication skills.
Overview
7
7
years of professional experience
Work History
Bar Manager/Floor Manager
Saint & Second
12.2023 - Current
- Training manager in a corporate training store.
- Creating systems and comprehensive training material to guide staff and new management toward a path to unreasonable hospitality.
- Scheduling and managing staff members in both service and beverage programs.
- Conducting regular staff meetings to instill core values and commitment to the brand.
- Ensure compliance with company policies, including health and safety standards.
- Implemented efficient scheduling practices that optimizes labor costs while still ensuring staffing to deliver exceptional service.
- Conflict resolution and professional coaching for staff in order to maintain a positive work environment.
General Manager
Plunge Restaurant
04.2018 - 12.2023
- Oversaw all aspects of daily operations, including staff management, financial performance and guest service.
- Developed and implemented strategic plans to drive business growth, decrease operational costs and increase profitability.
- Managed inventory levels to optimize stock availability while minimizing carrying costs.
- Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary.
- Developed training programs to enhance employee skills in various areas.
Education
High School Diploma -
Pacific High School
Level 1 - Award in Wine
WSET
Health Science
Salt Lake City Community College
Skills
- Coaching and Support
- Health Safety Management
- Inventory management
- Conflict resolution
- Strong Communication Skills
- Service-oriented mindset
- Business Development
- Clear communication
- Team building
Timeline
Bar Manager/Floor Manager
Saint & Second
12.2023 - Current
General Manager
Plunge Restaurant
04.2018 - 12.2023
High School Diploma -
Pacific High School
Level 1 - Award in Wine
WSET
Health Science
Salt Lake City Community College
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