Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alana Amosa

Lomita

Summary

Dedicated to providing the highest level of service to guests by creating a culture of hospitality and a pleasant work environment for staff. Outstanding organizational, troubleshooting and communication skills.

Overview

7
7
years of professional experience

Work History

Bar Manager/Floor Manager

Saint & Second
12.2023 - Current
  • Training manager in a corporate training store.
  • Creating systems and comprehensive training material to guide staff and new management toward a path to unreasonable hospitality.
  • Scheduling and managing staff members in both service and beverage programs.
  • Conducting regular staff meetings to instill core values and commitment to the brand.
  • Ensure compliance with company policies, including health and safety standards.
  • Implemented efficient scheduling practices that optimizes labor costs while still ensuring staffing to deliver exceptional service.
  • Conflict resolution and professional coaching for staff in order to maintain a positive work environment.

General Manager

Plunge Restaurant
04.2018 - 12.2023
  • Oversaw all aspects of daily operations, including staff management, financial performance and guest service.
  • Developed and implemented strategic plans to drive business growth, decrease operational costs and increase profitability.
  • Managed inventory levels to optimize stock availability while minimizing carrying costs.
  • Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary.
  • Developed training programs to enhance employee skills in various areas.

Education

High School Diploma -

Pacific High School

Level 1 - Award in Wine

WSET

Health Science

Salt Lake City Community College

Skills

  • Coaching and Support
  • Health Safety Management
  • Inventory management
  • Conflict resolution
  • Strong Communication Skills
  • Service-oriented mindset
  • Business Development
  • Clear communication
  • Team building

Timeline

Bar Manager/Floor Manager

Saint & Second
12.2023 - Current

General Manager

Plunge Restaurant
04.2018 - 12.2023

High School Diploma -

Pacific High School

Level 1 - Award in Wine

WSET

Health Science

Salt Lake City Community College
Alana Amosa