Summary
Overview
Work History
Education
Skills
Timeline
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Alana Abaya

Wrightwood

Summary

Dynamic Customer Service professional with 12 years of comprehensive experience in front desk operations and document management. Expertise in delivering exceptional customer service while maintaining a meticulous approach to administrative tasks. Proven ability to manage logistics and inventory efficiently, alongside proficiency in Microsoft Office and effective communication. Adaptable and detail-oriented, consistently ensuring compliance and accuracy in all processes, while fostering a welcoming and professional environment.

Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.

Overview

13
13
years of professional experience

Work History

Sales Associate

LEO + Mamas
06.2023 - 03.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash and card transactions efficiently while adhering to company money handling policies, ensuring accuracy in all financial exchanges.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Able to work in and out of store, ie. special events alone and with team members while maintaining a high effciency work environment.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Receptionist and Marketing Assistant

Golden Empire Mortgage
08.2012 - 11.2024
  • Greeted clients and managed front desk operations, ensuring a welcoming environment.
  • Answered and transferred incoming calls efficiently, maintaining high standards of customer service.
  • Coordinated ordering and inventory management of office supplies to optimize workflow.
  • Designed promotional materials using Publisher and created shipping labels with Excel.
  • Managed shipping logistics through FedEx and USPS, ensuring timely delivery of promotional items.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled first payment transactions and payments records accurately.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
  • Tracked important information in Byte and excel spreadsheets and ran reports or generated graphs using data.

Doc Drawer

Golden Empire Mortgage
08.2012 - 11.2024
  • Prepared and reviewed loan documents with accuracy, ensuring compliance with federal, state, and local regulations.
  • Collaborated with loan officers and escrow representatives to gather necessary documentation for timely closings.
  • Balanced all fees including lender, escrow, title, hazard insurance, and yearly taxes to ensure transparency.
  • Utilized Byte software proficiently for document management and processing.
  • Maintained high standards of customer service, supporting clients throughout the loan process.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked flexible hours across night, weekend, and holiday shifts as well as remote for 5 years.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

Certified EMT - EMT

University of Antelope Valley
11.2017

Skills

  • Communication Expert
  • Effective Time Management Expert
  • Microsoft Excel Expert
  • Adaptability Expert
  • Fast Learner Expert
  • Computer Skills Expert
  • Microsoft Office Expert
  • Ability to Work in a Team Expert
  • Ability to Work Under Pressure Expert
  • Communication Skills Expert
  • Customer Service Skills (8 years) Expert
  • Data Entry (6 years) Expert

Timeline

Sales Associate

LEO + Mamas
06.2023 - 03.2025

Receptionist and Marketing Assistant

Golden Empire Mortgage
08.2012 - 11.2024

Doc Drawer

Golden Empire Mortgage
08.2012 - 11.2024

Certified EMT - EMT

University of Antelope Valley

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Alana Abaya